How to Avoid Deplorable Post Election Social Media Behavior

 

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Politics on Facebook Etiquette

Are you ruining your Facebook friendships with political posts?

Here is how can you open up a political dialogue on social media without offending everyone you know.

Follow these tips:

1. Be mindful of what you are saying. Whether you love President-elect Donald Trump or hate him, do not put out sweeping generalizations such as, “If you voted for Trump you are an idiot and please unfriend me.” Many of us have been on Facebook and Twitter for so long that it’s hard to remember who we are are friends with (clients, colleagues, etc) and statements like this can’t be taken back.

2. If you are going to write a politically-charged post, be prepared to defend it. Chances are, if you write a strongly opinionated political post, half of your friends will attack you. If you do this, you aren’t allowed to get upset when your friends go to war against you. Instead, be prepared to defend yourself with facts—and to be sucked into a never-ending online fight that will drain you for hours.

3. Remember who your connections are. To the first tip, many are posting severe knee-jerk reactions without being mindful of who their connections are. When you have over 3000 “friends,” chances are some of them are valuable business aquaintences. Think very carefully before you post, because you will most likely alienate people you may want to work with down the line. If you absolutely must voice an opinion, consider using Facebook’s “list” feature to limit the content you share with a select group of contacts.

4. Establish a personal social media policy. Make it very clear to Facebook friends that certain words, derogatory phrases and general misconduct will not be allowed on your page. Put that out as a disclaimer before opening up a political conversation. If your friends continue to violate these guidelines, consider warning them and then ultimately unfriending them.

5. Weed out the trolls. Some people are going to argue with you about politics on Facebook regardless of what you write. Value your time and energy. If you are Facebook friends with these trolls, it may be time to unfriend them.

6. Don’t continue to engage. A political post on social media is meant to open up a conversation between friends of varying view points. However, this does not mean you need to defend yourself against single negative comment that comes your way. Let your community engage in the discourse as well. A big mistake people make is feeling like they need to respond to every comment, even if its not directed toward them, because the content is on their page.

7. Delete derogatory comments. This may seem controversial, but if someone leaves a racist, derogatory, or defamatory comment on your wall or page, you have every right to delete it. Do not feel pressured to keep something up that goes against everything you believe in just for the sake of the authenticity of the conversation. Deleting a derogatory comment is deleting something you ultimately (or hopefully!) do not believe in or want to be associated with in any way.

8. Take a break. Engaging in political debates can bring increased levels of stress and is a major energy drain. Don’t make the mistake of being glued to your phone for the next five hours after you post a political POV on social media. The conversation will continue with or without you. That is the purpose of these social media networks—intelligent debate and discourse.

9. Consider why you are posting. If you are posting to win a political argument, or to get the “other side” to see your point of view, chances are you’ll fail. Quit while you’re ahead. Political posts that are more neutral seem to do better. Anything that feels slanted or attacking one side will typically draw out very hateful rhetoric (even if that wasn’t your initial intention).

10. Fact check. Unfortunately, a number of fake news stories have been published at a rapid pace after the election. Try fact checking the source of the link you are sharing a few times before posting it. We have all been guilty of posting these links only to find out the next day that the link was false. If you don’t realize it is false, your network will, and that will open up a whole new can of worms.

This article originally appeared in Observer 


How to Respond to Negative Reviews Online

Negative online business reviews are inevitable – even companies with consistent 5-star reviews get a handful of 1-star reviews from time to time. The most common negative reviews concern the topic of poor service, which could translate into complaints like long wait times, dealing with rude employees, or overdue payments (to name a few). With the rise in review websites like Yelp and Trip Advisor, it’s more important than ever for companies to learn how to respond to negative reviews in a proper and timely matter.

You Received a Negative Review, Now What?

First off, accept that negative reviews are normal and common. If you don’t deal with your customers on a daily basis, this can be hard to see for the first time, so it’s important to be aware and accept it. Next, you’ll want to put together a plan to respond to negative reviews. Every business should have one of these plans put in place early on in their tenure, and the relevant team members should know how to respond to negative reviews.

Responding to Negative Reviews- Dos and Don’ts

Businesses must acknowledge their customers in order to inspire loyalty. Think of it this way – when a customer invests their time and effort to evaluate a business and they don’t receive a response, you could lose that customer. Be sure to respond in a timely matter – if you don’t, they will take their business elsewhere. Research shows that customer emotions become permanent with time, so it’s best for an effective intervention to take place as close to the experience as possible. Issue a formal statement addressing the complaint(s) and naming the steps you’ll be taking to resolve the issues.

You should never be waiting around for negative reviews to happen. Ideally, you’ll want to address any of these issues and intervene before those online business reviews are published. This allows them to mitigate the negative experiences and amplify the positive ones in the minds of customers. You can do this through your social media channels and your customer service email account, for example. Additionally, be sure to address and remediate poor reviews before launching an aggressive, proactive marketing campaign.

To combat any negative reviews, reach out to your happy customers and ask them to post their own reviews. You could also reach out to bloggers and influencers in your business’ niche and have them write about their experience using your product or working with your business. Lastly, invite those customers with poor experiences to come back when the issue is resolved (this could mean comping their next meal, for example).

It’s important to remember that online reputation management (like responding to negative reviews online) is a Band-Aid approach and not a permanent cure. If your business is proactive in seeking out and acting on your customers’ instant feedback promptly, you’ll not only retain existing customers but also add new ones through positive word-of-mouth.

Removing a Defamatory Review

Most established review websites and social media platforms allow you to request the removal of any defamatory reviews. It’s best to go to the website the review is posted at and look for their policy on the issue (often this can be found in their FAQ or Legal section, but a quick Google search can save the day if this doesn’t yield results). If your negative reviews are indexed in a search engine like Google, you can visit their Legal Removal Request page, which allows you to seek to obtain a judgment from a court declaring the statements in a review to be false, and then present the court order to Google with the goal of having the relevant URL(s) de-indexed from Google.

How to respond to negative reviews

 


30 Tips to Boost Your Instagram Marketing

30 tips to boost instagram marketing

There are 1 billion active users on Instagram every month, and every day, 4.2 billion photos are liked. With Instagram, the quality of the posts are much more important than the quantity. According to Forrester research, Instagram user interactions with brands is 400 percent higher than on Facebook and Twitter, delivering 58 times more engagement per follower than Facebook and 120 times more engagement per follower than Twitter.

The numbers speak for themselves: Instagram is a must for building your personal brand and business if you are looking to appeal to millennials. If you’re new to the platform or looking to increase your engagement, here are 30 tips to help you maximize your Instagram exposure.

30 Instagram Marketing Tips for Business:

1. Create the perfect Instagram username. Make sure your Instagram handle is recognizable and easy to search. Try to avoid using underscores or numbers in Instagram handles.

2. Use Instagram Stories. Instagram Stories are used daily by over 500 million users. Leverage this rising trend and build your audience by showing followers what’s taking place in your business behind-the-scenes. Pin the story highlights to your Instagram profile.  Fun fact: over 2 million advertisers are buying Instagram Story ads across Facebooks properties.

3. Geo-Tag. Be sure to utilize the location feature on each post to increase visibility using geo-tags. Add locations to all of your posts to increase search optimization and geo-targeting.

4. Create a branded hashtag. Create a unique and relevant hashtag for your business that followers can use. But be sure to heavily promote the branded hashtag at events and on marketing materials.  A custom hashtag is worthless if no one is using it.

5. Hold Instagram Takeovers. Utilize local celebrity influencers to drive traffic and engagement through cross-promoting content on both Instagram accounts. Here is an example of a successful Instagram Takeover we did with News 12 Anchor Tara Rosenblum.

6. Utilize user-generated content (UGC). Show appreciation for your followers by featuring them using your products or service. For example, Sharpie powers their Instagram account with fan-submitted doodles created with their products.

7. Switch to a free Instagram business account. Convert your personal account to a business account. This will enable you to track insights and analytics that regular profiles don’t have.

8. Use Instagram planning apps. To win at Instagram, you must be very creative and good with graphic design. Consider using an app like preview or Plann to lay out all of your upcoming posts in a grid before you click post.

9. Include a call-to-action. Tell people what you want them to do. This may seem simple, but it is often overlooked! If you are looking to increase sales using Instagram, consider running Instagram ads or boosted posts and include a CTA in any Instagram ads.

10. Weekday Hashtags. Use popular hashtags every day of the week to make it easier to get found in hashtag searches. These include #motivationmonday, #transformationtuesday, #wisdomwednesday, #tbt and #flashbackfriday.

11. Regram. Search for people who are mentioning your brand and use the Repost app to regram any brand mentions. Be sure to tag them and mention any associated Instagram handles in your posts.

12. Tag brands. Tag Instagram users and locations in posts to make your brand easier for new users to find. Also tag other influencers in your Instagram posts to get found in their tagged photos, but be careful not to spam!

13. Aspirational Instagram Marketing. Think of Instagram as a vision board for your business. Post photos that will inspire your prospective customers to be part of the lifestyle brand that is associated with your company.

14. Like and comment daily. An easy way to increase visibility is by liking and commenting on prospective customers photos. Through this Instagram marketing strategy, people will check out your account and are more likely to follow you back. Leave a comment on at least one photo per day to create a digital footprint.

15. Offer exclusive content. If you’re launching a new product or service on Instagram, try creating an exclusive promo and offer followers a unique code to track how effective the promotion was. Consider creating an Instagram carousel post to highlight the new content.

16. Run a photo contest. Use all images—even those that don’t win—as fresh content to help promote the brand. Make sure any contests adhere to legal rules by avoiding social media legal mistakes that can get you sued.

17. Focus on the story behind the post. The image may be the star and the hashtags may offer context, but the caption tells a specific story, highlights subject matter expertise, and gives insight into the context of the photo. Make sure it is formatted properly and use emoji’s sparingly.

18. Download editing apps. Use apps such as Afterlight, VSCO, Whitagram, Pic Stitch, Aviary, Hyperlapse, Quick, Bokehful, and Snapseed to edit photos. Studies have shown that photos using Mayfair, Inkwell, Amaro, Walden and Lo-Fi filters to get more likes and enhance your images.

19. Social Listening. Follow and monitor top trends to grow your brand’s awareness and stay on top of industry trends through a newsjacking strategy. Use social listening tools such as Mention or Google Alerts to monitor for brand Latergram, HootSuite or TweetDeck can also help with this process.

20. Analyze new followers. Get to know your followers to make posts more relevant to them. When someone follows you, follow them back and then analyze what your followers are interested in and what hashtags they use.

21. Run contests. Have an incentive for your Instagram community to share content and promote your brand with the use of prizes and giveaways. For example, National Geographic hosted a #MyAWAY Contest where users could upload photos of places that, to them, are an escape. On Instagram, they would tag the photos with #MyAWAY and at the end of the contest period, one lucky fan wins a digital camera plus goodies from NatGeo and Go RVing.

22. Reward your followers. Create lasting relationships with followers by using discount codes. Reach out and connect with influencers one-on-one. Brands that go the extra mile by rewarding their Instagram followers see better success rates.

23. Create a compelling visual aesthetic. Post photos that show the lifestyle of your customers, while staying relevant to your brand. Your account should be a balance of fun pictures and branded, promotional business photos. Make sure all images share the same aesthetic.

24.Do not over post. “Feed speed” is a critical factor of your brand’s Instagram success. There’s a fine line between agitating your followers by clogging their newsfeed and posting so infrequently that your followers forget you exist. Create a posting schedule and editorial content calendar that allows you to track what works and then decide which direction to take.

25. Post at peak times. According to a study by TrackMaven, the most effective days to post are Friday, Saturday and Sunday. Another study found that posting at 5 PM EST yields a higher engagement rate.

26. Leverage video. Use diverse visual formatting, such as 15 seconds of video or a cinemagraph (still photographs in which a repeated movement occurs.) Also consider leveraging Instagram TV (IGTV) for longer form video content.

27. Resize Graphics. Make sure all of your graphics are consistent using a graphic design software such as canva.com. Be sure to use Canva’s “magic resize” tool to resize images to spec to fit the Instagram specs.

28. Promote your Instagram handle. Connect your Instagram account to your website using social plugins and link your Instagram handle in your email signature to expand your reach. This creates an avenue for traffic for each social media site. Also consider making your Instagram account visible on Facebook.

29. Reverse engineer. If you’re trying to get prospects who may be interested in your services, think about their hobbies and demographic profile. Search for hashtags that align with their hobbies, such as #yachting #countryclub or #hamptons. From there, like and comment on their photos and follow them directly. They may even follow you back.

30. Measure. Observe when your followers are online and review performance metrics. What images and posts do your followers respond best to? Where are your new followers coming from? Is your brand growing or shrinking on Instagram? To refine your Instagram marketing strategy, it’s important to know what resonates best with your audience.

 

Finally, be sure to repost images that show your product or service in use, while also using hashtags where your optimal follower can be found. Also remember to respond in real-time to the latest trending content. If you receive a sales lead through Instagram Direct Messaging but respond four weeks later, the lead will be gone. Try to keep your followers entertained and engaged with educational and informative content.

By following these tips, you will maximize your Instagram exposure and, as a result, increase your brand awareness (and sales!).  Need help with developing your Instagram marketing strategy? Contact us today to learn more about our social media marketing services.

Curious to know how much Instagram marketing costs if you hire a social media marketing agency?

We break it down for you here.

 

Instagram Marketing Resources

5 Ways to Make Your Corporate Event More Instagrammable 

5 Reasons Your Social Media Campaign Bombed 

Instagram Marketing for Medical Practices 

 

 


How to Maximize National Media Exposure

social media agency expert kris ruby fox news

 

Score! You just landed a hit on a national TV show. But now you may be wondering, how do I maximize the appearance? The truth is, the most important part of the hit isn’t the actual hit. It is what you DO with the hit before, during, and after. To make the most of it, you have to ramp up your social media efforts and make sure you are creating engaging content.

Don’t wait until after the interview is over to start promoting it and getting your followers involved.

Live tweet: Start by encouraging fans to live tweet with you before, during and after the show. For example, one tweet might be, “Have any questions for @yourname on @Nameofshow? Tweet them to us before #nameofshow at 8 pm.” According to ExpandedRamblings.com, 47% of people who follow a brand on Twitter are more likely to visit that company’s website, so it’s important to be active.

Use your audience to promote: Simply ask your Twitter followers or newsletter subscribers to help promote the appearance. Fans love to help their favorite thought leader gain more notoriety.

Integrate social media: Be sure to tag and hashtag the media outlet and handles of any interviewers in all tweets mentioning the show. This will show the outlet that you are socially engaged and are interested in moving eyeballs to their network.

Search hashtags: If you really want to see what everyone is saying about you on Twitter, search “all tweets” and search for the hashtag of the show, mentions to the show, mentions with your handle, and any relevant content. Sometimes people will post their thoughts on the segment with the handle of the show directly without mentioning your handle. Remember, that sometimes people will post their thoughts on the segment with the handle of the show directly without mentioning your handle.  If you are a frequent On-Air Commentator, you may want to purchase a monitoring app, such as Mention, which will aggregate all of the social mentions for you.

Share behind-the-scenes moments: Fans want to see more than what they just see on television, so while you are in the green room, tweet a photo or post one on Instagram. If there are other guests in the room, take photos and share them on your social media or create a Vine. Be sure to tag the people in the photo!

Increase viewer engagement: Until it’s time for your appearance, host a live Twitter chat, answering behind the-scenes questions. This builds an ongoing relationship with your audience.

Ask questions: Questions require answers and that leads to interaction. For example, after the show you can tweet, “What did you think of the segment?” “Did I wear the right dress?”

Stay positive: Social media builds relationships with your audience, but one negative post can ruin it all. Stay positive and be aware of what you are posting. If something does go wrong, learn how to take a digital detox. For example, if you post something questionable – a photo or a tweet – that offends a core part of your audience, remove it. Stay away from social media for a while.

Close the door on drama: Tweeting includes responding, but getting involved with someone else’s drama can be a big mistake. Know when to stop.

Pull in a team: If you will be wearing a special brand, tweet to the brand before the appearance and let them know. Most likely, they will retweet you. This increases the likelihood of them putting out their own tweet or post promoting it that you could then retweet. Ex. “Love the outfit @InfluencerX is wearing on the segment? Get it here.”

Once the appearance is over, continue tweeting links and clips, posting photos on Instagram and Facebook or promoting a Vine from the green room. Post the appearance on your blog.  Do as much as you can to maximize the appearance and engage with your audience to publicize it even more.


Top 5 Reasons to Hire a PR Agency

westchester pr agency

Why Public Relations Is Important For Your Business

No matter how small or large your company is, public relations is an important tool for your business. An effective public relations campaign can help to get your name, and your company, in the media. A well-focused public relations campaign can establish you as an expert or thought-leader in your field by making you a go-to resource for journalists and broadcasters. It can also put your products right in front of the consumers who you are trying to reach.

There are many aspects to running a business, so it’s important to leave the public relations responsibilities to the experts. If you are a doctor, you should focus on being the best doctor in your field. If you are an entrepreneur, you should be the best CEO in your industry. Let a public relations expert handle your publicity. Here’s why:

Why you should hire a public relations expert instead of going the DIY PR route:

PR is time-consuming: Your time should be focused on being a doctor, CEO or entrepreneur and let the public relations expert focus on getting publicity for your business. PR requires a lot of work and back and forth with journalists. Your time should be spent doing what you do best, not pitching yourself to reporters and learning the ropes of media relations.

PR firms have media contacts: Do you know who the local newspaper editor is? Or how to reach local bloggers who will write about your business? Probably not, and even if you tried to learn them, do you really want to spend time negotiating influencer marketing contracts? Public relations experts know who to contact and how to best contact them. Additionally, publicists will know the best angles to pitch them will have developed ongoing relationships with them.

PR firms know how to package stories: According to this article, the average American attention span in 2013 was 8 seconds. Public relations experts know how to develop content that will reach your audience quickly and keep them engaged, whether it’s for six seconds (the length of a Vine video), 8 seconds or 30 minutes.

Publicists are experts at crisis control: All it takes is one disgruntled employee who tweets something negative about your business or uploads a detrimental video to YouTube (and it goes viral) before your business is on the receiving end of a major public relations crisis. Before you even have time to react, your public relations firm will decide on a course of action and respond appropriately, making sure that you come out looking much better in the end.

Public relations campaigns are cost effective: Bill Gates once said, “If I only had a dollar, I’d spend it on public relations.” There are public relations campaigns for every budget, whether you are a startup business or you have been around for decades. The first step to creating a PR campaign is to identify your goals and then develop a plan for reaching those objectives. A public relations specialist can do this for you. Earned media coverage is always worth exponentially more than the ad equivalency of paid media.


How to Maximize Press Coverage on Social Media

westchester pr firm social media agency rmg

 

If you have a massive blitz of publicity for your medical practice and do nothing with the press coverage, you are setting your money on fire. Half of publicity is getting the press mention. The other half, and more important half, is what you do with it to build your brand.

How do you leverage media coverage?

Congratulations, you were interviewed in Dr. Oz Magazine or your business was featured on the homepage of Yahoo and the article has now gone viral. You’ve secured a huge press mention, but instead of just popping the bubbly and celebrating, get on active on social media ASAP and maximize the free earned media buzz!

Wondering how you can get more added value from your media coverage and press mentions?

In addition to tweeting out the press mention on social media, here are a PR Pros top tips to make sure that you lengthen your moment in the media spotlight.

How to Leverage Publicity

The definitive list on what to do after you get media coverage

Share the article link: Let your customers, patients and followers know about the press coverage. Share the press link on your company’s social media networks and with clients that may benefit from the content shared in the article. If you have an email newsletter, be sure to include the link to the press mention. However, put more than just the link. Instead, you should also give your readers something they can use from the article such as a valuable piece of information they can use to enhance their day. For example, you could write, “Here is the best tip that John Smith gave to Oprah to make your holidays happy,” rather than, “I was quoted in Oprah!”

Thank the writer: Include both the writer of the article and the media outlet’s Twitter handles in a tweet and thank them for the coverage. For example, tweet “Thanks @writer and @magazine for the great mentioned of my practice today @linktoarticle” and post something similar on your Facebook page.

Clip the press mention and add it to your web site. Whether it’s a one-line quote or an entire feature article, keep a record of all press coverage secured to date on your medical practice. Clip the article, add it to the press list and include all relevant details.  You should also post the clip on your company’s website. If you do not already have a special press section on your website, add one immediately. A press section of your site will build a platform for you in the media and can lead to additional press opportunities with journalists and products. Journalists and producers like to use medical experts who are trustworthy and have previous experience working with the media. Your press section shows that you are reliable and provide great quotes.

Quote it:  Pull out the best quotes written about your company or medical practice and include them in your media kit. For example, you could include Dr. Oz Magazine calls ABC medical practice the ‘best new thing since sliced bread.’ A quote like this should be prominently displayed on your website and in your media kit.

Leverage the publicity for other PR pitches: When you send out press releases on your medical practice to the media, be sure to include “Ann Smith was featured in Dr. Oz Magazine” at the top of the release or pitch. Sure, being interviewed in your hometown newspaper or your college alumni magazine means something to you, but when it comes to impressions, a national press mention will make a huge splash.

Display the press coverage on a plaque: Imagine walking into your office every day and seeing the Dr. Oz Magazine article up on the wall. You will smile and keep working harder every time you see it. Plus, it will inspire and build trust with your patients and increase retention rates with your current patient base. There are companies that turn articles into plaques that you can prominently display on your wall. Also, be sure to send the article to other media outlets that may want to do a follow-up story.

Checklist to maximize press coverage

To recap, here are 10 actionable ways to amplify your earned media coverage:

  1. Email the link to your network and sales team.
  2. Thank the journalist, reporter or producer for including you.
  3. Add the press mention to your web site.
  4. Add the logo to the “As Seen On” logo reel of your site.
  5. Add the article link in your email signature.
  6. Order a plaque of the press mention and display it in your office.
  7. Share the link on your personal and corporate social media pages.
  8. Post a teaser of the press in your Instagram or Facebook story.
  9. Send the press mention to other journalists who may need you as a source on the topic for future articles.
  10. Keep a running list of all press mentions to have available if a reporter asks to see other places you have been quoted.

Extend the shelf life and value of your PR mentions by following the above tips!

Remember, if you get PR and no one knows about it, PR is virtually useless. PR is not just about getting the mention. It is about what you do with the mention to propel your brand forward that matters most!

Any skilled publicist can get you media mentions. What separates a PR strategist from a regular publicist is their ability to put all of the press together to build a personal brand for your practice that makes you the go-to expert in your field. Building a brand requires serious vision. It is just not about getting press mentions. If you are ready to take your brand to the next level, we should talk. We do more than just get media. We build brands that are household names.

How can I improve my media coverage?

The number one way to improve your media coverage is to not rest on your media laurels! No one wants to quote a doctor who hasn’t been quoted by anyone else in the past decade!

The unfortunate reality of media relations is that you are judged by the last press mention you scored.  So, if your last press mention in the national media was five years ago, the media will seriously question your credibility. It is not a good PR look for your brand to be stale. Earned media ten years is not the same as relevant media secured this year.

The media wants to see that you have kept current with industry trends in the field of healthcare. Press from five years ago won’t carry you to be a credible source to get more press this year.

Press must build on other press mentions, which is why it is so imperative to have a media relations specialist who can pitch you to the media on a frequent basis.

If you are still using press from five years ago to promote yourself, your brand is outdated. Don’t worry, we can help!

Are you getting the most mileage out of your PR wins?

As a healthcare PR firm for doctors, we are always on the lookout for new ways to attract the media’s attention. Contact us today for a free 15-minute consultation to start driving more press traction to your practice.

Like this post and follow me to read more posts like this one.

For more information, follow me on Twitter: @sparklingruby 

© Ruby Media Group, Inc. All Rights Reserved. Date last updated 2019


Six Steps To Get Booked On National Television

kris ruby fox news

Everyone wants to be on TV, but not everyone knows how to position themselves as an expert in order to get booked on TV. Whether you are working with an agency, a publicist, a TV booker or directly with a producer, here are the top things you need to do to maximize your chances of frequent on-air success:

  1. Brand yourself in a specific category. Producers are looking for subject matter experts to comment on breaking news stories, recent studies or trends. They want to work with specific experts as sources who can speak to highly technical content in a specific vertical. Brand yourself as the go-to expert in a niche category.
  2. Stay on top of industry news. Set up Google Alerts on the top keywords associated with your industry. Read the news daily to stay on top of industry trends.
  3. Personalize the news with your unique view. After you have identified a breaking news story you could comment on, write out your hit points on the topic. What is your unique opinion or slant as a subject matter expert on the story? What are the top three points you would want to get across on air if you had the chance to share your view on the story?
  4. Create a custom media list. Identify the producers who are covering your beat. Once you have identified them through Cision, Vocus or even Twitter, create a customized media list in Excel with their contact information. Only target producers who actually cover the type of news you want to speak about.
  5. Watch the shows you pitch. Do your research before pitching. You can be more effective getting booked on TV by watching the shows you pitch by looking for trends and the types of guests that are booked.
  6. Repeat the cycle. Continue to repeat the process as new stories come out in your field. Be persistent. Sometimes, your hit points could be great for a segment but the producer wants to go in a different direction. Other times the producer may love your points but already has someone else booked. If you want to make a name for yourself in the news, you have to be part of the news cycle.

As long as you continue to craft targeted, timely pitches to the right people — and stay on top of the news cycle — you too can start building your brand with TV appearances.

* This article originally appeared in FORBES

©2016 Ruby Media Group, Inc. All Rights Reserved.


Top 5 Social Media FAQ’s

With two-thirds of the Internet actively engaged on social media, it’s clear that prospects want great content to share with their professional networks. That content can be yours if you utilize the power of content marketing effectively. Your brand’s voice can be more powerful than ever before, and you have the opportunity to join and direct the conversation about your brand while also interacting with your target audience.  However, you are probably wondering:

Is social media sufficient to replace my entire Marketing Communications Strategy?

No! Social media marketing cannot replace a marketing plan; it is merely one component of an overall strategy and complements traditional and online PR initiatives. Social media is powerful, but a comprehensive communications plan must also be in place to ensure a cohesive brand identity.

How is social media different from traditional marketing?

Social media is an extension of corporate branding.  As a client, you are paying for the ability to utilize modern electronic techniques to get in front of a targeted audience.  Social media is not an advertisement, and it is not a banner ad.  Social media is inherently about branding to a focused audience.  It is about the ability to quickly get in front of prospects and current clients and to establish an online relationship with them and build customer engagement.

What should I expect from a social media investment, and how quickly should I expect it?

Social media does not immediately establish the value of your services or products, and instead establishes you as a thought leader in the industry and creates awareness of your name and brand. It is not a specific advertisement for a given product or service- it is about brand engagement. The type of results you should expect are similar to what you would expect from a long-term branding campaign. Social media marketing is essentially a global awareness and branding campaign that takes time to develop.

Which comes first: planning or publishing content? 

Planning. Do not post any live content until a thorough strategic marketing plan has been created. Companies that have taken a different approach have found that their overall brand reputation has been tarnished due to a lack of strategic planning, goal setting and maintenance.

How do we tweak our social media plan to grow our follower base and increase engagement?

When creating a strategic social media plan for your business, start out by answering the following questions:

  • Who is my ideal target audience? Who are the business and industry leaders I want access to?
  • What is the message – in one sentence – that I want people to take away from my company? What do I want people to remember about my company? Does my company’s reputation ring bells with potential clients or does it flat line?
  • What are the keywords needed to find my company online? What are the key search engine terms (known as keywords) that people are using to find my company? It is imperative to begin to think like your customers to unlock the terms needed to build exposure.
  • What topics or articles would my customers be interested in reading about?  What are they already knowledgeable about? What are they curious about? How does my product or service help support this?
social media channel review

Top 15 Ways to Increase Twitter Engagement

Looking to your grow your business on Twitter? Studies have shown that 72 percent of followers are more likely to buy services from a business they follow. However, with only 140 characters to make an impression, Twitter requires a great deal of skill in order to use it successfully to establish your company as a leader in your industry.

Here are RMG’s Top 15 tips to leverage Twitter for business

  1. Develop optimized content: You need content that you can tweet on a regular basis. Start by using snippets from company news, tips from a spokesperson, or material from keyword-rich blog posts.
  2. Hashtag: Twitter users search the site for topics of interest to them. For example, sports fans search for their teams, #GreenBayPackers, or favorite sports #basketball, while others may search #yoga. Use hashtags in your tweet so it comes up on the appropriate searches to increase visibility.
  3. Create a Custom Hashtag: Develop a hashtag for your company that you use every time you tweet. For example, James Smith, a CEO of Smith Widgets hashtags #smithssayings every time he posts a clever piece of business inspiration.
  4. Integrate cross channel marketing: Twitter is a great social media platform, but combining it with an Instagram account makes it even more powerful. Post photos on Instagram and then tweet them on Twitter. This is especially effective for promotions and giveaways.
  5. Increase tweet frequency: Twitter is ineffective if it is only used once a day. You must tweet multiple times a day, especially during peak hours. The more your followers see you, the more followers you will get. You can use TweetDeck or Buffer to schedule multiple tweets so you do not have to sit at your computer all day.
  6. Retweet, retweet, retweet: Twitter isn’t a one-sided promotional tool. You need to interact with your followers. Read what they are tweeting about and re-tweet when something sounds interesting. Your followers will like the fact that you did that and will take more interest in what you have to say.
  7. Share nuggets of wisdom: When you attend industry conferences, take the time to share what you learned with others. Live tweeting from important events is very popular among Twitter users and is a great way to share the latest industry trends.
  8. Tap into trends: On the left side of your Twitter page, you will see what is currently trending both nationally and in your area (you can set it). Ride the coattails of a trend by hashtagging it in your tweet. For example, on “#cookieday, a physician can still tweet “Today is #cookieday. Replace ingredients with fat free substitutes to make the cookie healthier.”
  9. Be inspirational: Twitter followers love to favorite and retweet inspirational quotes, so include a few during the week.
  10. Be visual: Twitter users are a visual bunch and they love to look at and retweet visual content, so include high-resolution photos and videos with your tweets.
  11. Respond: When someone in your industry is quoted in a tweet, respond to it. Congratulate them or discuss an important topic. Get your name in front of influencers in your target industry.
  12. Create Twitter Lists: Twitter allows you to create “lists” of people and it’s a great way to monitor your peers, competitors, media and influencers.
  13. Tip it: Twitter users love tips, so be sure to turn your posts into some DIY or DYK (did you know) tips a few times per week. For example, physicians can provide weight-loss tips, entrepreneurs can provide business tips and filmmakers can provide did-you-know tweets about certain films and televisions shows.
  14. Question it: Get a discussion going. For example, a young adult author might ask what the followers think about a controversial debut novel of another author, while a physician might discuss the latest medical study that was released. A CEO might spark conversation about new business tax laws and an up-and-coming recording artist might discuss the latest Taylor Swift video.
  15. Go further: Set up a live Twitter chat with your followers. Here they can ask you questions, get advice or discuss an important topic with you. You can cross promote the transcript on your blog, company website, Facebook page or and Instagram.

BONUS: Want to use Twitter to get press hits? One of the best ways to get a journalist to read your pitches is to engage with them on Twitter. Take a vested interest in what they write and re-tweet content that you find useful. Furthermore, use social media to research the beat they cover before you pitch them.

RMG PR Tip of the day: Look for journalists’ queries in real time by searching for #journorequest

how to increase twitter followers

How to Maximize Social Media ROI with a Sure-Fire 5-Step Process

b2b social media process

 

You have invested a great deal of your market budget and valuable time on social media, but you may not be getting the ROI you wanted. Of course you’ve read about other businesses who are thriving on Twitter, attracting customers from Pinterest and Instagram accounts and making money off of Facebook, but that is not you. Before you hit the delete button and withdraw from a social media marketing campaign, take time to review what is and isn’t working for your business and refine your strategy.

 

 

5-Step Social Media Audit Review Process

Follow RMG’s 5-step review system every quarter to become a well-oiled B2B social media machine!

Customer Review: First, do you really know who your customers are? Are they teens, young millennials, or baby boomers? Mostly men or women? The content that you put up on social media should be of interest to your customers, but you need to know who they are first. If you’re unsure, do a little research into who is buying your product or services. Once you know this information, you’re halfway there to social media success.

Content Review: What content is performing the best with your target audience? Do they like images, video or long form content best? What content have you created that generated the highest shareability? If your followers love to share pictures, but do not seem interested in back-and-forth discussion, then remember pictures say a thousand words and you can still get your message across in a creative way that they enjoy. Measure the shareability then tweak accordingly.

Channel Review: Are you spending hours filtering photos for Instagram and seeing little results? Your target clientele may not be active users on Instagram. Maybe they are on Pinterest or Periscope now. According to studies, the average American spends about 40 minutes per day on Facebook. Your target clientele might want six-second Vine videos versus long YouTube videos. You need to find out where your customers are and then focus on the social media networks that perform best with your prospects. Do not spread yourself thin just to make sure you are “everywhere.”

Shareworthy Review: Is your content even shareable? For example, you want your customers to know what a great staff you have and you are posting office photos daily. While customers care about customer service, they are not sharing or commenting on these photos, so stop posting them. Instead, focus on your products or services, provide tips or articles that help your customers live better lives. Stop wasting time creating content that your customers clearly do not want.

Response Review: Are you Tweeting out questions and not responding when your customers answer? Do your followers Tweet and tag you in it, but you don’t interact with them? According to Entrepreneur Magazine, almost half of the millennial segment — and one in three consumers overall — say they are influenced by social media and use it to make purchasing decisions. Customers build relationships with companies through social media, so you need to take time and respond to them. If they do not see that you are responding, they will leave you behind in the social media dust.

Devoting time daily to your presence on social media is a must in order to succeed in business today. By completing the RMG 5-step review process every three months, you’ll be able to tweak your strategy and truly maximize the ROI of your social media campaigns.