NYC Social Media Marketing Expert Kris Ruby of Ruby Media Group was recently on Fox & Friends First. Apple was recently urged to do more to combat iPhone addiction among kids. Is it really Apple’s responsibility to parent children? Click the link below to watch the full segment.
New York Social Media Marketing Expert Kris Ruby of Ruby Media Group was recently featured in a CBS article discussing best practices for marketing your small business on Instagram. Click here to read the full article!
Instagram Marketing Tips for Small Businesses
Have a Clear Brand Identity. If you want to succeed on Instagram, your branding needs to be super tight before you ever begin. You should have a strong understanding of brand guidelines and what is on brand versus off brand. So many small business owners with beautiful branding completely ruin it when they hand the keys to a new, inexperienced social media manager. There needs to be a cohesive strategy that unites traditional and digital branding. Make a commitment to your brand aesthetic and stick to it. A great tip for small business owners is to use apps to plan out their Instagram grid in advance to make sure all of the images will have a cohesive look.
Create content in batches. This is a helpful strategy to stay on top of your social media marketing. You can pull from pre-made content whenever it ties into something topical or in the news. Categorize the content into different batches. For example, testimonial graphics, reviews or even blog content.
Outsource Social Media. It is much easier to create social media content for a client than it is to create it for your own business! You must have a fresh pair of eyes to help weed through the content and create new posts. Even if you don’t engage a social media marketing firm to manage social media for your business, have a social media accountability partner who you can run posts by before you put them up. Sometimes things you think will be so amazing may be more personal and don’t belong on your business page. It can become very hard to see the difference.
INSTAGRAM FOR BUSINESS RESOURCES:
New York Social Media Marketing Expert Kris Ruby was recently featured on BRAVO discussing the “Sharenting” trend of parents who over-share on social media. To read the full feature article on BRAVO, click here
What is the meaning of Sharenting?
Sharenting: When parents post too much about their kids on social media
Sharenting means to overshare about your children on social media. Over-Sharenting is the word for parents who overshare about their babies (and children!) on social media through an endless stream of posts, updates and photos. A recent study indicated that over 80% of children under the age of 2 are believed to have an online presence. All of this is of course due to parents who have created digital footprints of their children’s every move on Facebook before they could even have a choice in the matter. This raises larger privacy concerns regarding the dangers of sharenting.
Social Media Over-Sharing About Your Children
There is a fine line between a healthy amount of cute photos and updates and too many baby pictures. People are usually happy for someone who just had a new baby, but they don’t want to be intricately involved in every minor move of the babies life, unless they are a super close friend or family member. That is when it turns from exciting to scary (and potentially annoying). There are some moments that new parents should share with their family that don’t need to be captured in an Instagram story. Parents may potentially be losing out on these moments in their quest to rack up more Instagram likes or to stage the perfect newborn photo. We see this with new Moms who hire makeup artists and photographers in their hospital rooms to get a picture-perfect Facebook photo for the revealing of their new baby. Social Media may be robbing us of the moments that matter most that inherently can’t be staged and you will never get back.
Why Oversharenting about your kids on social media is bad for personal branding
If you are actively using social media to build thought-leadership, you have most likely built up a personal brand. Perhaps you are known as a fashion blogger. Followers come to expect your fashion photos and critiques at New York Fashion Week. But then, after you have a baby, suddenly all of your posts are about the baby and the fashion posts decline in frequency. This confuses the followers you have built who associate your personal brand with a specific subject matter. While they are happy for your baby, they still expect to follow you for why they originally “subscribed” to your updates- for your fashion advice. This is a big mistake many new Moms can make. It can also get annoying if the new Mom never again posts anything else outside of baby photos.
Parental Social Media Habits: When it becomes too much
There is a real double standard when it comes to social media. It starts as soon as someone clicks they are engaged on Facebook. Suddenly you are then expected to congratulate every single milestone of the person’s new life. The engagement, the bachelorette, the bridal shower, the wedding, the honeymoon, the birth of the new baby, and then every single milestone of the babies life from 0 to 35. But what about your single friends? What Facebook milestones are every celebrated of theirs? None. According to Facebook, there is nothing celebratory in their life if they don’t have kids, which can create inherent loneliness for singles who opt not to have children. While new Moms are posting hundreds of photos of their kids, it is important to take into consideration the feelings of their single friends on social media who do not have children. While this is rarely mentioned, it is important to bring up.
Oversharenting: Why it annoys your Facebook friends
The great news is that you can now unfollow your friend while staying friends, or you can use Facebook’s new “pause” feature to take a break from them for 30 days. The baby’s first steps will no longer fill up your feed and you can check back in by going to their page directly when you want to get updates.
Parents who overshare online: how to stop it from taking over your newsfeed
If oversharenting is taking over your newsfeed, you can unfollow or pause your friends. You can also unfollow them the second they click “engaged,” because you know it is going to be an onslaught of every milestone for the next few years. If you were never that close to begin with, why become so intricately involved in their life anyway? The weird thing about social media and sharenting is that we follow people’s lives so closely- yet in reality, we probably weren’t invited to the wedding or baby shower and even if we were we most likely wouldn’t have shown up.
So why do we feel such social media pressure to ‘like’ our acquaintance’s posts?
Oversharing on Social Media: Can you tell a parent they are guilty of over sharing?
No. There is really no polite way to say anything unless you want to offend the new Mom or lose the friend entirely. However, if you have jumped on their social sharing baby bandwagon and notice they never like anything of yours, you can politely ask, “How come you never like my posts?” You may be told they are too busy with their new baby to have time to like your photos- but then how do they have time to post their babies photos and stage photo shoots, yet don’t have time to like anything that you post? There is a double standard when it comes to sharenting on social media.
Parental Oversharing: The real reason why parents overshare on social media
People over post because either they don’t care, have nothing to lose, or don’t know the difference. Also, many social media users don’t care about social media etiquette. If they aren’t using social media for business purposes or to build a personal brand, they don’t believe things like sharenting is applicable.
Westchester NY Social Media Marketing Agency Ruby Media Group was recently featured in 914 INC. Magazine’s “Social Media Playbook” feature article. Click here to read the full article!
Why you should never post the same content on every social media platform
I cringe when I hear small business owners talking automating their social media channels so that one post goes out to all of their networks at once. Don’t do this! This feels like spam to your audience. Cross-posting the same piece of content adds very little value to your followers and network.
It is important to respect the platform “atmosphere” of how people share content and the experience they are looking to get on each social media channel.
Something that would be perfectly acceptable to post within the Snapchat ecosystem may feel entirely offensive and amateur to someone’s professional network on LinkedIn.
How to create content for each social media platform
Your friends, followers, and social media audience is looking for different interactions depending on which social media channel you are on. For example, someone on Snapchat is looking for quick, engaging videos most likely with geotags and face filters, whereas someone on Facebook would be more likely to “like” a family photo.
What should you do instead of cross-posting?
- Edit the copy or creative to match the platform.
- Post the content on social media platforms where it will resonate with that audience.
How to repurpose social media content on different platforms
Here is how I repurposed the article I wrote titled 13 legal mistakes your business is making on social media.
Same piece of content, yet entirely different post strategy on each platform.
Facebook. Shared the article link along with a paragraph of descriptor text on why this matters and why people need to read it. This yielded high engagement.
Twitter. Wrote entirely new copy to promote the article from a different angle- why it is incumbent upon PR Firm agency owners to understand the legal side of social media. Included relevant hashtags in the legal industry to get on the radar of more attorneys.
Instagram. I wanted to post this as a stand-alone post, but knew it wouldn’t have yielded high engagement. Instead, I posted a screenshot of the original Observer article on mobile and uploaded it to RMG’s live Instagram Story and wrote on it “new blog” with an upward arrow.
Snapchat. Chose not to share the article at all because it would have looked spammy.
LinkedIn. Shared the article link with paragraph of descriptor text- also yielded high engagement.
Again, notice how it is the same piece of content, yet the article copy and creative is entirely different with each post depending on the platform?
Social Media Strategy Posting Tips
As a small business owner, you need to plan out not only the creative, but your distribution plan around the creative as well.
So for example, at the beginning of every week, we have content lined up for clients, but we will then create a specific posting plan for each individual piece of content on how we will promote it on each social media channel.
Sometimes, our NY Social Media Agency will create a piece of content that is great for Instagram, but won’t work for a client’s Facebook page.
Other times, we will update a client’s Instagram 1x per week, whereas we update their Facebook 3x per week because the content will resonate with their target audience in that digital channel.
Social Media Marketing for Business Tips:
It is critical to review the analytics in any social media campaign.
- Where your target audience is
- What social media platforms your target audience uses
- Execute a social media strategy
- Analyze the results
What content is best on Facebook?
- Educational content
- Articles with descriptive text
- Tagging others to amplify reach
What content is best on Snapchat?
- Filtered posts
- Location tags
- Light and breezy content
What content is best on Instagram?
- Instagram Stories
- Aesthetically pleasing feed posts
- Bulleted copy
What content is best on LinkedIn?
- Long-form published articles
- Lengthy posts
Social Media Key Takeaway for Small Business Owners:
Stop posting the same content on every social media channel!
NY Social Media Marketing Agency Founder Kris Ruby of Ruby Media Group was recently featured in the October print edition of Real Estate Forum/ Globe St. In the feature article on personal branding for commercial real estate executives, Ruby shared expert insights the state of personal branding for commercial real estate executives. You can read the full interview here. If you are unable to open the link, here are some personal branding tips for commercial real estate executives. The article can be found in the 2017 Real Estate Forum Magazine October issue titled “ABC’s of Commercial Real Estate: Building Your Brand”
What is personal branding?
Personal Branding is a way of differentiating your value proposition from other competitors in the market. Ideally, your personal brand would stand out from others in the commercial real estate industry and separate you by what makes you most unique. For example, in commercial real estate, are you branded as a keynote speaker? As a leader in the regional real estate market? As an early adopter of social media in real estate? As the Snapchat leader for real estate executives? Or, is your brand defined by the continued content you byline in Forbes as well as trade publications? All of these attributes can factor into a strong personal brand.
How long does it take a commercial real estate executive to build a personal brand?
Building a personal brand of a commercial real estate executive does not come out of thin air. Fundamentally, the personal brand needs to be grounded in hard facts. You can’t just declare yourself an expert or real estate guru without having the success and properties to back it up. The first thing a journalist will ask for is to see your deal sheets and property fact sheets. If you are going to tout yourself as an expert and try to get coverage, you need to have all of these materials ready before you embark on your personal branding mission. You also need to make sure you have crafted your personal branding “story”— the entrepreneurial angle or human interest angle that differentiates you from every other real estate executive. Be sure to include a Q & A section as well. These materials are critical if you want to pitch outlets that could help support the development of your personal brand strategy. Do not even think about approaching a media outlet without having this ready to go. Real estate is also fiercely competitive. If you want to develop a personal brand in commercial real estate, you will need to state your opinion on what other developers are doing or building so it is clear where you stand. Neutrality and soft opinions don’t really hold up that well in this vertical. If you want to be branded, you can’t be afraid to speak. This definitely separates those who are trying to build brands from the ones who actually have.
Why is personal branding so important for commercial real estate executives?
Personal branding is critical for commercial real estate executives because it is essentially one of the only ways to separate yourself from the oversaturated market today. It used to be enough to invest in a good website and traditional sales tactics. Today, that is the very minimum that is required. Personal branding can include everything from influencer marketing, SEO, content marketing, traditional PR and more! People want to work with someone who has a strong personal brand that they have already encountered online before ever picking up the phone. They want to be consumed by several touch points of the brand or ‘person’ before speaking to them.
What are the challenges of personal branding for commercial real estate executives?
The biggest challenge of personal branding is defining a brand that is authentic to you as a business leader. Just because you see a real estate executive on television or doing frequent Facebook Lives with thousands of viewers doesn’t mean that is the most effective way to build your personal brand. You need to do what feels most comfortable to you instead of pushing too hard to fit in with what everyone else is doing. Another challenge of personal branding is setting your frequency limits for communication. If you want to be frequently communicating 24/7, you may need to have a team in place to help on the execution side of this including editorial, web, branding and SEO in addition to production.
What are some effective personal branding techniques and strategies for commercial real estate executives?
The most effective personal branding technique for commercial real estate executives would be crafting bylined content in national media outlets to attract a following. Commercial real estate execs could consider writing about market trends, industry insights or roundups from conferences. Another effective branding technique for commercial real estate execs is to incorporate in traditional Public Relations. A commercial real estate could discuss market trends on a national news show such as MSNBC or Bloomberg. They may also discuss a hot item in the news and their unique angle on it. Effective personal branding would be leveraging the segment through social media marketing including Facebook, Instagram and LinkedIN to promote the appearance. Another key component of a personal branding campaign for commercial real estate executives is publishing frequent content on LinkedIN pulse. The branding game for commercial real estate is long lead— it takes a while to develop the personal brand you desire but once you have it things will start snowballing from there, especially with media opportunities. If you are looking to develop a personal brand or get some of your properties in the news, you may also want to start following the commercial real estate writers on Twitter and liking or favoriting their tweets to get on their radar before you ever reach out to them. From my experience, it can take a commercial real estate executive several years before they start to see the traction they are looking for in regards to their personal branding campaign. However, it is worth it when things finally to start to pick up. It is important to note that a truly authentic personal brand is not built overnight.
Still unsure of how to develop a personal brand on social media? Click here for 10 ways 10 leverage social media in commercial real estate.
NY PR Firm Owner Kris Ruby of Ruby Media Group was recently featured in The Huffington Post describing her top entrepreneurial tips and journey over the past ten years in business. To read the full interview, click here
“PR agencies that only offer traditional public relations will soon become obsolete. You need to diversify your offering to remain competitive.” -Kris Ruby/ Ruby Media Group
I had the pleasure to interview Kris Ruby, CEO of Ruby Media Group, a Leading New York Public Relations Firm and NYC Social Media Marketing Agency. Ruby is a sought after social media marketing strategist and PR consultant with 10+ years building successful brands. The New York PR Firm handles PR and social media for some of the top doctors in the tristate area. In addition to running a thriving social media & PR firm, Kris Ruby is also a trusted media source and frequent on-air commentator on social media marketing on the nation’s top TV shows.
Yitzi: Thank you so much for your time, Kris. I know that you are a very busy person. Can you share your “backstory” with us?
I went to Boston University’s College of Communication and majored in Public Relations. By the time I graduated, I had 13 internships in all different facets of the communications industry. I was also fortunate to have one of these internships lined up for full time work upon graduation. Within a few weeks, I realized I would never be able to work for anyone else and launched my own company, Ruby Media Group. Ten years later, I never looked back.
I will never understand corporate America or what it is like to have a steady paycheck, company covered health insurance or any of the perks of having the stability of a “regular” job. However, I know I would suffocate and not be able to do my best work if I ever worked full-time in an organization. I love the freedom and flexibility to create that comes with being an entrepreneur.
I don’t believe being an entrepreneur is a choice. It is fundamentally who you are, and ingrained in your personality. The concept of entrepreneurship is trendy right now, but it is not something to take lightly. It comes with massive responsibility and a lot of uncertainty. It can also come at the expense of other aspects of your life like a social life or a long-term relationship. For many people, the idea of constantly being in survival mode is extremely off putting. For me, I thrive in it and can’t imagine any other way.
Yitzi: How did you get involved in the PR industry?
I launched Ruby Media Group in Westchester County, NY as a social media marketing agency. When I started the agency several years ago, social media was still new and most business owners needed assistance with how to leverage it to build their business. One of my social media clients, a retail store in Rye, NY, asked me to do PR for the launch of their new store. So, I basically had to teach myself PR and do it by trial and error. Other than what I knew from PR textbooks at BU and my previous internship experience, the responsibility was on me to learn the tricks of the trade.
Anyway, the store launch was a huge success, and we ended up receiving recognition and awards for the work my agency did. Word of mouth started to spread that we could offer public relations, and gradually our business shifted to incorporate a heavy amount of “social PR” in addition to regular social media marketing. Today, I think businesses really need a nice mixture of both PR and Social Media in order to have maximum reach in digital platforms.
Yitzi: What do you wish someone told you when you started in the Public Relations industry?
I wish someone told me how important “soft skills” are in addition to having premium knowledge in your field. A breakdown in communications can lead to a “break up” in the agency client relationship. This was very difficult for me to learn because I always thought that knowledge was enough, and that soft skills were more critical in larger corporate environments. I tend to operate at 150 miles per hour and expect everyone around me to be at the same pace. I have had to learn the hard way to slow down (a bit!) and that people have other things going on in their life besides their PR campaigns. Today, I believe management skills are critical for everyone to learn, whether you are a solopreneur or the owner of a Fortune 500 company.
A mistake I made and that many entrepreneurs make is that they don’t invest in these skills and instead opt to invest in things more critical like new technology to service clients. You can have the best technology in the world, but if there are breakdowns in communication, you will have no one to use the technology on.
Frequent turnover is not profitable, and neither is the cost of acquiring and training new talent. Effectively learning how to communicate is an essential skill for any PR agency owner or entrepreneur.
Yitzi: What are you most proud of?
I am most proud of the fact that I have done all of this on my own. I did not have outside investors and started my company with less than $500 in my bank account when I graduated college. I appreciate and recognize the hustle in others who have done the same. I am also proud of the fact that I have built a successful New York PR firm without going the traditional agency route. I believe that if I can do it anyone can do it who wants it badly enough. However, this does mean doing it all on your own, constantly learning new skills and troubleshooting problems.
I am also fortunate to have a great mentor who is a 30 year veteran of the PR industry, Greg Books. He has taught me so much about running a profitable agency, and how to have better client relationships. I am forever indebted to him for the client service skills he has tried to teach me (although sometimes I’m not a star student!).
Yitzi: Do you think the PR profession has changed over the past 30 years? How?
Absolutely! I believe that PR agencies that only offer traditional public relations will soon become obsolete. Securing press coverage through earned media is only one part of a comprehensive public relations campaign. I also believe that securing press coverage isn’t necessarily what a client needs all the time.
The best agencies are able to adapt to the business challenges a client has and offer them solutions around their pain points. Some months, that may mean content marketing, other months it may mean a heavy focus on digital marketing. The one thing that is consistent is that only offering traditional PR will not satisfy a client for an extended period of time. The age-old question of ROI and “So what?” will soon come up, no matter how many national press placements you secure. That is why you need to diversify your offering to stay competitive.
For example, we offer clients a combination of content marketing, social media and digital PR. I also think the rise in new media platforms that connect journalists in real-time to potential sources has changed the PR landscape. The method of offering journalists what they need in real time vs. pitching them on items they may or may not be working on is an infinitely more effective approach. We believe in “social PR” and optimized content that leads to conversions. I also refer to this as reactive PR vs. proactive PR.
Yitzi: What drives you as an agency owner?
Seeing clients get media coverage! Or seeing a client’s new article perform very well and get hundreds of likes and impressions! For me, there is no greater feeling than that. For example, a plastic surgeon may look at a before and after of a patient and say, “Wow, look at the amazing work!” For me, the equivalent of that is going on Google News, Googling my clients, and seeing a solid page of national media outlets coming up for their name. Another example would be doing a before and after makeover of their Instagram grid to see the difference in branding.
We have a strong focus in public relations for doctors, medical practices and physicians, so this would be the best analogy. I particularly like helping doctors receive recognition for the work they do in helping patients. The other fun part of all of this is that I get to learn medical information while promoting doctors to national media. I am naturally interested in medicine and healthcare, so I am very fortunate that I have the opportunity to work with (and promote) the brightest minds in medicine. It also helps me become a walking encyclopedia of random medical facts, which my family always finds amusing yet helpful at times!
Yitzi: Based on your personal experience, what advice would you give to young people considering a career in PR?
PR is not glamorous. It is not what you thought it was growing up watching “Sex and the City.” The majority of time, I am behind my computer answering numerous emails and responding to reporter requests. Also, you have to be really comfortable with rejection. If you want to work in an industry where everyone likes you or thinks you’re great, this is the wrong industry. You have to have really thick skin. I would also urge a young person interested in a career in public relations to start branding themselves. Also, take advantage of internship opportunities to figure out what type of PR you like best. For example, fashion PR may be a better fit for someone who loves events and networking, whereas medical PR may be more ideal for someone who prefers being behind a computer and researching medical facts.
Yitzi: You are known as one of the leading social media experts and have been on national television over 90 times. What advice can you give others who want to do the same?
Start local. When I started out, I lived in Westchester, NY and Greenwich, CT before ever doing a national TV appearance. For 5 years, I woke up at 3 am and traveled an hour to WTNH in CT to do local TV segments. You need to build a base of television experience before approaching the larger networks. Also, if you want to be on TV, you should be publishing frequently and promoting your content on Twitter. That is how I got discovered and booked for my first TV appearance by a Producer who read my JDate article on why social media changed the dating landscape.
I would also urge people to consider what it is they want to get out of being on TV. When people ask me how to get booked on TV, I always ask why they want to be on Tv in the first place. Usually, the response is flimsy, so I urge them to consider what their long-term PR goals are and how this fits in with it. I love being an on-air commentator and discussing the latest breaking news and how social media fits into it. However, I also have to balance this with being a publicist who is behind the scenes.
Yitzi: Which skills do you think are most important to becoming a successful PR professional?
Perseverance and determination. My motto is, “Turn every no into a yes.”
Yitzi: You are in a position of influence. How have you used your position and skill to bring goodness to the world?
I try to give back by teaching public relations students at universities through Facebook Live. I find this very rewarding and love offering career advice to aspiring publicists. I would love to get more involved with mentoring aspiring publicists- perhaps I will create a program around this.
Yitzi: Do you believe location matters when starting a social media agency or PR agency?
No, absolutely not. Since launching Ruby Media Group, I have operated my business out of Westchester, NY, Greenwich, CT and even Wall Street. The most important thing is a wifi connection and communication with the media and clients. I am confident I could be successful running the company from Kentucky just as much as Wall Street.
Hone your craft and focus on results. Results infinitely trump location. I wish more people knew this before packing up and thinking they need to be in NYC to make it in this industry. It is a myth!
Yitzi: Thank you so much Kris! It has been a pleasure to learn about your entrepreneurial journey in the PR world!
Westchester NY Public Relations Firm Owner Kris Ruby of Ruby Media Group “Face of Social Media & Media Relations” in Westchester Magazine.
Westchester County, NY Social Media Firm Agency Owner Kris Ruby of Ruby Media Group was recently on Fox 5 NY discussing emoji culture. Click here to watch the segment
Social Media Expert Kris Ruby was recently on Fox News “Waters World” discussing the latest political news. To watch the segment, click here