Tagged: inbound PR

Public Relations Podcast: Inbound PR Success

Inbound PR Kris Ruby podcast

 

Listen to the Inbound Success podcast interview I recorded to learn more about public relations and how you can leverage PR as part of your inbound marketing strategy.

“It’s so interesting to me that somebody from the PR world so intuitively gets what it means to do inbound marketing correctly.  There’s a lot of practical information here for any marketer who has ever considered using PR as part of their strategy.”-Kathleen Booth, Inbound Success Podcast Host

Inbound Success Podcast

“Ruby Media Group CEO Kristen Ruby breaks down the top myths surrounding PR and inbound marketing. In this podcast, Ruby gets into detail about who should consider using PR, when to use it, how much you should expect to pay, and what kinds of results you should expect when you hire a PR firm.”

In addition, we cover the difference between PR for brand building and PR for SEO, as well as the difference between reactive and proactive PR.

Listen to the full PR podcast episode here 

INBOUND PR PODCAST HIGHLIGHTS

Highlights from the Inbound Success Podcast Interview: 

  • A PR specialist is different than a media relations specialist.
  • PR can encompass anything in a communications and marketing plan, whereas media relations is specifically about interaction with the media.
  • PR is a great strategy for any business or healthcare practice that is looking to build a long-term, sustainable funnel of leads.  It is also great for building your personal brand.
  • One of the key benefits of PR is that it can contribute to building your domain authority, which is helpful for SEO.
  • In terms of setting expectations for a PR engagement, the results you can achieve are very dependent upon the news cycle and what journalists and reporters are interested in covering.
  • You should expect to commit to working with your PR firm at least one hour each day.
  • When it comes to inbound PR, it’s important to build up online authority so that the media sees you as a credible source. Building this authority starts with what you are doing offline. The key is to translate that offline authority into digital platforms.
  • For doctors looking to get started with healthcare PR, publish content that is aligned with your media coverage goals. This content can be published on your website, LinkedIn profile, etc.
  • The cost of PR can vary widely depending upon the scope of services, the type of media coverage that you’re looking for and the size of the NY public relations firm you want to work with.
  • If you want to be on national TV as part of your PR plan, it is worth investing in media training as part of your public relations campaign.  This will prepare you to be on camera and to learn how to field difficult questions from TV anchors, reporters and journalists.
  • There’s a difference between reactive and proactive PR. Kristen specializes in reactive PR, which entails responding to reporters’ requests for sources, as opposed to proactive PR, which she says is going out to the media and spamming them with unsolicited pitches.
PR quotes kris ruby PR podcast

Listen to the Inbound Success podcast to learn more about public relations and how you can leverage it as part of your inbound marketing strategy.

In an exclusive 45-minute PR podcast interview, you will learn the answers to your most pressing questions about PR and inbound marketing including:

  • What is inbound public relations?
  • The difference between PR and media relations
  • How we built a clients Domain Authority to 32 only using PR (and no paid advertising!)
  • Why media coverage success rates are significantly higher when you practice reactive PR
  • Why Twitter is critical for your public relations strategy
  • PR for brand building vs. PR for SEO
  • Why content marketing and Inbound marketing must work together for a successful Inbound PR strategy

PLUS 

  • What makes for a newsworthy story?

 

ABOUT THE PR PODCAST GUEST

Kris Ruby specializes in strategic Public Relations and Media Relations and has over 12 years of experience. To view a full list of Kris Ruby’s podcast appearances, click here. 

Podcast hosts: Do you have a podcast about PR? Are you looking for Public Relations Execs to share key insights? If you are interested in having Kris Ruby, CEO of Ruby Media Group, on your podcast to discuss all things PR, drop us a line.

P.S: We are passionate about educating people on how to leverage PR to increase exposure. If you have a B2B or Healthcare marketing podcast and you are looking for a guest to educate your listeners about public relations, I am happy to share PR tips with your audience.

Plus, we always promote PR podcast appearances on social media if the information is valuable for our audience and people can learn key takeaways from the interview.

For interview and media requests, contact us here.

inbound pr podcast kris ruby

Media Relations Guide

Media Relations Etiquette

A Publicists Ultimate Guide to Strategic Media Relations 101

How can I use this media relations guide for my public relations campaign?

This guide is for publicists looking to increase best practices and for clients who want to understand how the media really works so that they can form better relationships with their external agencies and PR firms.

As a public relations strategist, I have handled media relations campaigns for B2B companies and private medical practices for over a decade.

The one thing I have witnessed over and over again during the onboarding period is the steep learning curve when someone hires a PR firm for the first time.

“PR is SO much work. You never told me how much time this was going to take when I hired you!”

The goal of this guide is to help you navigate unchartered territories of working with journalists, reporters and producers so that you gain a better understanding of how the media operates. I believe that there should be no surprises when it comes to PR.

When there is transparency in the process of how the media operates, you will develop more realistic campaign expectations. Additionally, will also save you hours of wasted time spinning your wheels trying to figure out why you spent time answering journalist queries that die in a black hole where all other bad pitches go to die.

Hint: not every query you submit answers to will be used. It’s important someone tells you that up front so you don’t spend time guessing at the basics of media relations 101!

Plus, when you are more informed about how public relations works, you will (hopefully) have a better relationship with your PR agency.  Too many clients/agencies have strained relationships and I believe this stems from the central problem of not truly understanding how the media works. This is not your fault. No one ever explained it to you, and believe me, there is a lot to explain!

For whatever reason, PR’s like to keep a veil of secrecy when it comes to how they work their magic. I want to change that by putting you, the consumer, in the driver’s seat.

In The Ultimate Guide to Media Relations, I will teach you:

  • How the media works
  • What the role of a PR firm is
  • Client responsibilities when a PR firm is retained
  • How to work with your PR firm to get the best campaign traction
  • Media relations best practices
  • Media Relations etiquette

PLUS learn how to answer questions from a reporter to increase response rate.

Too often, PR firms get blamed for things outside of their control. Let’s change that, starting now!

MEDIA RELATIONS 101

What is Media Relations?

Media relations is defined as the specific practice of handling media requests with the press, while public relations refers to the management of a company’s relationship with the public and all external stakeholders. A Director of Media Relations is responsible for all contact with the press on any and all earned media opportunities.

What is the difference between public relations and media relations?

Public Relations Vs. Media Relations.

Media relations is a subset of public relations.

For a long time, media relations was the largest component of PR because traditionally, the media were the primary, trusted gatekeepers to information. It took insider connections to get the media’s attention. All of that is still true today, but parts of it are very different.

The State of the PR Industry

How technology affects media relations 

Newsrooms are shrinking and social media has democratized the publishing of information. There are far more PR practitioners in the U.S. than journalists.  According to Bloomberg, Public Relations jobs have exceeded those of reporters by more than a six-to-one ratio, which is significantly up from last year. According to data from the U.S. Census, the ratio was two-to-one 20 years ago.

PR professionals outnumber journalists by 6:1

This represents a 2x increase in 10 years.

PR Industry Stats

While media relations is still part of the mix, it is usually a smaller component of most public relations plans. It is also significantly more challenging to get the attention of journalists than it ever has been before! That is why learning how to pitch the media and what makes a story newsworthy is so critical in today’s media landscape.

Journalists report receiving anywhere from 20-300 pitches from PR professionals per day. Many of these journalists also report only writing one article per day. See the discrepancy and why this is such a problem?

Technology has also had a significant impact on the field of media relations. As a result of social media and the rise of direct to consumer PR query services, you now have the ability to speak directly with the media. On the one hand this is a good thing. On the other, it further inundates journalists inboxes with pitches that are off base and go straight to their spam folder.

Journalism & PR employment statistics

What is the job outlook for Public Relations?

As newsrooms shrink, the PR industry grows.

Stats on Media Relations: 

According to the Bureau of Labor Statistics by the U.S. Department of Labor, “Employment of public relations specialists is projected to grow 6 percent from 2018 to 2028, about as fast as the average for all occupations. The need for organizations to maintain their public image will continue to drive employment growth.”

According to Harvard Business Review, the average worker receives 12,000 emails a year, while writers at top-tier publications receive 38,000 emails. Wow! Can you imagine being a journalist today and being bombarded with so many pitches?

According to Bloomberg, “Employment for public relations specialists will expand to 282,600 in 2026, up 9 percent from 2016, according to projections from the Labor Department. Meanwhile, jobs for reporters, correspondents and broadcast news analysts are forecast to decline 9 percent to 45,900 over the same period.  For the news business, that would extend already sizable declines. Newsroom employment fell 23 percent to 88,000 from 2008 to 2017, with the number of newspapers dropping 45 percent to 39,000, according to a Pew Research Center study.”

This is a serious problem for your media relations efforts, especially if you are trying to pitch the media yourself without an external agency. Journalists are increasingly frustrated with their inboxes being blown up by PR professionals, and PR professionals are finding it harder to land their clients digital ink.

WHY YOU NEED MEDIA RELATIONS

Media relations is the most critical part of a PR campaign. Other public relations activities such as community outreach can be mastered without intricate knowledge of how the media works. However, media relations is the most specialized component of public relations. To understand why you need media relations, you first need to understand how publicists and journalists work together on stories and segments.

Digital Media Landscape

 

How do publicists and journalists work together?

Journalists and publicists work closely together on interviews, articles, and broadcast segments.  Good publicists can make journalists lives easier when they are on deadline by providing access to interview opportunities with subject matter experts and key opinion leaders that may otherwise be hard to reach.  Additionally, PR firms have access to media contacts that many people do not have. While you certainly could try to foster these relationships on your own, it would take a considerable amount of time, effort and media savviness to navigate the changing landscape.

MEDIA RELATIONS JOB DESCRIPTION

What does a media relations agency do?

Careers in Public Relations & Media Relations

A media relations agency is responsible for handling all interview coordination between the source and the media.

So, what does a media relations specialist do and what does the job entail?

A media relations specialist is responsible for handling all incoming media inquiries for a corporation. There are several variations of the job title, which can often appear as:

  • Press contact
  • Media contact
  • Director of PR
  • Director of Media Relations

A media relations specialist makes sure a journalist receives requested high-resolution images or a sources executive biography.  They are also responsible for making sure your PR efforts aren’t sabotaged to ensure your best chance of coverage in the media.

Ideally, a trusted media relations specialist provides authoritative sources to journalists and producers who are on quick turnaround times or tight deadlines.  Publicists and media relations specialists understand the sense of urgency that comes with deadlines and filing stories and are able to give the media what they need fast.

Media Relations Skills: organized, reliable, excellent writer, ability to multitask, critical thinking, ability to analyze news trends and condense information,

THE IMPORTANCE OF MEDIA RELATIONS 

Why is media relations important for strategic public relations?

Journalists and producers are working on several different stories and segments at any given time and your client is not always their top priority.

If you don’t understand media relations and PR etiquette, you run the risk of never being quoted in that media outlet again. If a journalist has a bad experience with a source, they may be likely to share that negative experience with other journalists. Is that really how you want to be perceived simply because you didn’t take the time to understand the language of the media or how things work?

There are so many intricacies that go into Public Relations. PR is an art. It is a craft. This is often why I do not recommend DIY Public Relations. When pitching is handled through a Media Relations Agency, the communication is often clearer, and the ball doesn’t get dropped. Often times, a PR firm may go back and forth with a journalist up to 20 times fact-checking a one line quote in an article. After the fourth or fifth email, people who attempt the DIY PR route usually stop replying to the journalist and risk getting cut from the story entirely. PR firms don’t let that happen.

NYC PR FIRM OFFICE

 

Why is media coverage important?

Media coverage is important because if you do great things in your career, and no one hears about it, then it defeats the entire purpose of what you are trying to achieve, right?

Media coverage enables the mass public to hear about all of the great things you are doing in the world. It gives you an opportunity to control the narrative and share your story and expand your reach.

Media coverage also gives you an opportunity to reach larger and highly targeted audiences beyond the people, clients or patients your business or practice serves daily.

Without national media coverage, many brands never would have been built. Media coverage is the central conduit and launch pad to give these brands wings to expand key messaging.

Media Coverage Benefits: Media coverage can snowball to other opportunities including paid speaking engagements, conference keynotes and social media brand endorsement deals.

MEDIA TRACKING IN PUBLIC RELATIONS

What is media tracking in public relations?

There are many ways to track media placements and press placements, but first, let me explain what a media placement is.

What is a media placement?

A media placement is earned press coverage that is secured through public relations tactics in a variety of digital and traditional channels including but not limited to digital media, print magazines, newspapers, radio, television, podcasts and more. Earned media placements are “earned” through PR efforts. Conversely, media that is paid for is called advertising.

What is a PR placement?

Similar to a media placement, a PR placement or ‘hit’ is the definitional term public relations practitioners use to share secured media coverage with their clients. For example, when our agency secures press coverage for a client, we will email them a link to the coverage, which can include a quote from the client with a link back to their web site. We typically say, “attached please find a link to the press coverage secured on your behalf.”

A PR placement means that the clients quote ran in a media outlet and the journalist used their quote and the story is now live. Publicists are responsible for placing these quotes and stories when they act as the liaison between the media and expert sources.

How are Media Placements shared?

There are several ways to share PR placements with clients: email, texting screenshots, press clipping reports or by sharing editor feedback they received with the client on why they were such a great source!

MEDIA RELATIONS STRATEGY

Before reaching out to a reporter or sending a pitch, it is critical to develop a media relations strategy.

Determine:

  1. What outlets you want to pitch
  2. Who the reporters are at those outlets

To develop your own media relations action plan, do the following:

  • Create a media list
  • Use media relations tools to help with this!
  • Craft an electronic press kit (EPK)

What is a media relations strategy and why do you need one?

Are you looking to get quoted as an expert? Do you want brand mentions? Feature profiles? National broadcast TV segments? Or Internet shows with strong backlinks?

You must develop a strategy so that you are happy with the results. For example, a client looking to leverage PR as part of their SEO campaign may opt not to do broadcast tv segments because backlinks are rarely included. Conversely, someone looking to build strong brand exposure may prioritize getting booked on TV as their #1 media goal.

No two media strategy’s are the same. But, if you want to ultimately fail with any PR firm you hire, do a spray and pray approach and don’t take the time to develop a strategy. If you do this, you will hire and fire every firm you work with for all of eternity and will continue to be disappointed. This is on you, not the firm. Why? Because only you know what truly drives your business and only you know in your heart what you want the outcome of the campaign efforts to be. Don’t make other people guess at this. Lay it out there. People aren’t mind readers.

A publicist could land you top tier media coverage and meet every KPI you set in the contact, and you still may not be happy. Why? Because maybe you are really looking for PR to drive leads and sales. Or, maybe you are looking for at targeted PR campaign to get on the radar of other referring physicians. If that is the case, consumer press may ultimately be useless, and a highly targeted campaign in medical trade journals makes more sense. The point here is you have to really tell someone what you want and then help point them in that direction.

Ultimately, it’s not just about getting media coverage. It has to be about something larger that is more targeted. For example, getting booked to talk on television as an expert about things outside of your wheelhouse may not meet your ultimate objective of building a brand as a leading expert in your field.

If you are only looking for press coverage in a very specific niche, that means you only want to provide commentary to the media in narrow scope. That strategy is debatable, because most likely your agenda is not the same as the national media’s agenda and what is trending in the news, but that is topic for another article (or book!).

Pro Tip: If you don’t develop media relations KPI’s in your contract, don’t be upset when your PR firm gets you a bunch of press placements that have nothing to do with what you envisioned. It is your responsibility to define what the targets are that you want to reach, not theirs.

MEDIA RELATIONS ETIQUETTE

One of the biggest mistakes companies make with media relations is they do not follow basic etiquette rules when communicating with the media.

Follow these media relations etiquette rules when working with reporters

3 media relations etiquette rules to follow when publicists work with journalists to ensure success

  • Thank the reporter for media exposure. It is incredible how many publicists skip this simple step. Too often, publicists look at an article from the perspective of how their client will see it and forget to look at it from a perspective of gratitude to the journalist who included their client in the first place. Journalists work hard on stories. If a journalist is giving your client editorial space or digital ink, say thank you for the coverage instead of complaining that the link wasn’t right or the quote was cut short.
  • Act as a Media Gatekeeper. Media Relations Strategists must act as the gatekeeper between the client and the media at all times. The best public relations professionals value their relationships with the media first and foremost. They believe clients come and go, but the media stays. If you burn through those relationships with the media for a client who may or may not keep you retained, you ultimately will damage your reputation as a publicist. However, if you know and respect the rules and filter PR requests, journalists will want to keep working with you, and clients will learn over time that you know what you are doing. Hopefully, they will begin to understand why you say no to certain requests and will begin to trust your strategic media guidance on topics such as how to stay relevant to the media.  If you are continually pushed by a client to pitch stories you know are not newsworthy, it may be time to reevaluate the engagement.
  • Market Your Media Coverage. Promoting your earned media exposure and press mentions on social media is critical to amplify the value of the press placements for your business. Do not forget to share the media coverage on social media platforms including Facebook, Instagram, Twitter, LinkedIn and your blog. Journalists want to drive traffic to their articles. If they included your client in a story, return the favor by tweeting a link to the article and directing eyeballs to it. This small social media act of gratitude can go a long way in ensuring your client is used again as a source. Always extend the value of your media coverage through a strategic cross-channel digital marketing strategy. Being featured in the media is irrelevant if no one knows about it!

IMPROVING MEDIA RELATIONS BEST PRACTICES 

Buzzstream conducted a study with over 500 journalists on their preferred PR pitching preferences. Here is what they found:

  • 39% of reporters stated they would like to receive exclusive research in a pitch
  • Only 15% said that want to receive “emotional stories”
  • Only 5% of reporters said they want to be contact by phone
  • 81% of reporters said they want to be contacted through email
  • 69% of reporters preferred to be pitched in the morning and only 9% wanted to be pitched in the evening
  • 88% of writers prefer to be pitched less than 200 words
  • Reporters said they wanted subject lines that are direct, concise, descriptive and include keywords relevant to their beat
  • 33% of reporters said they are very likely to delete a pitch if it has bad grammar

PITCHING JOURNALISTS: HOW TO GET YOUR PITCH NOTICED

Effective Media Relations Strategies

How to Answer Questions From a Reporter

  • Do not provide one-word answers. Provide the journalist with thorough interview answers.  I won’t send a journalist interview answers from a client that are one-line replies, and neither should you. I will go back to my client and ask them to re-do the answers because I know what a journalist is expecting and want to give them lengthier answers that they can pull good quotes from. Additionally, if the answers are missing the mark on the question the journalist asked, I will also ask them to re-do the answers before submitting. A good publicist knows what a journalist needs and can anticipate the needs of their editor as well. They may even have worked in journalism prior to becoming a publicist, which further helps them to understand what is truly newsworthy.
  • Watch the clock. Do not say you will provide interview answers by a certain time and then provide them after the journalist’s deadline. If your client bails on the answers, let the reporter know ASAP and, if possible, provide the reporter with another source. Do not leave them hanging. Additionally, when you are replying to queries from reporters, time is of the essence. For every one press query posted, reporters receive hundreds of responses. You want to be one of the first to reply.  If clients are asking you to submit queries hours later or after a journalist’s deadline has expired, don’t do it.  It reeks of PR amateur hour.

How Do Journalists Conduct Interviews?

Reporters have different methods of conducting interviews. Some journalists want to speak by phone, while others want to send questions to sources by email. Publicists are responsible for figuring out the journalists preferred interview format and coordinating interview times, answers, and any additional information a reporter needs from a source. Often, the journalists preferred interview format may conflict with the clients preferred interview format.  This is always a challenging and volatile situation to navigate through.  It never gets easier.

How do you approach a journalist?

Media 101: How to follow up with editors

Freelancer Writer Lindsay Tiger recently shared 6 helpful tips for PR’s to know when working with the media in my PR group. This should be mandatory reading for all PR firm clients to read.  She gave me permission to share the below 6 PR tips with readers.

What journalists want in PR pitches and what reporters really want from PR specialists (and their clients!)

Don’t ask when the story will be live. I don’t know when the story is publishing. You will probably find out before I do. I wish I knew!

I can’t promise coverage, ever, for any reason, no matter what. Even if I stay at a hotel for two nights. Even if you send me something. Even if it’s expensive. It’s not an exchange, it’s a review. It’s unethical for me to guarantee anything, and final edits are always out of my hands. I wish more people understood the difference between paid influencers and journalists.

Don’t ask for quick edits. I don’t have access to the CMS system, and I want to make a change as badly as you do, but I can’t make it happen. It’s up to my editor. I wish I could make a quick edit — my bylines would be better!

An expert can have one title — not 20. It’s cool they’re a career expert, a botanist, a yoga therapist, an author, a podcast speaker and a certified life coach… but I only have so much space in my word count.

If an editor makes me link to an affiliate, I have to. I can’t not, it’s part of my story assignment. I’ll always try to tell you if that’s the case. If they change the link to an affiliate, I probably can’t change it back. I wish I could.

I can’t change internal processes. I know your clients are pressuring you and you have deliverables and I totally understand. Your job is hard, just like mine.

STRATEGIC MEDIA RELATIONS

A successful media relations strategist knows how to walk the tightrope of the client’s needs and the medias needs on a daily basis. The goal is to mitigate the level of stress and try to strike a balance.  You must be able to work in a high-stress environment daily to succeed in media relations. Even though clients hire you to get press coverage, they may get perturbed by the daily disruption of media requests. Remind them of why they hired you, and that this is all part of the process of getting earned media coverage. Yes, PR is a lot of work from the client side and from the agency side. PR isn’t for the faint of heart. There is a reason why Public Relations is continuously listed year after year as one of the most stressful jobs in America.

Ready to increase media exposure for your business? We can help with media training, media relations consulting, media relations strategy guidance and execution of ongoing media relations work with national media outlets on behalf of your company. Contact us today to discuss how we can help get you more interviews and get you booked, fast!

The importance of having an internal communication media relations process  

Always have an internal media relations policy in place

It is critical to have a media relations strategy and a media relations communications process internally to handle media inquiries. If you hire a PR firm, you should make sure your staff knows to direct any and all incoming media requests to the PR firm. Make sure not to sabotage your own PR efforts. Training your staff on best practices of working with your PR firm is an absolute must. For example, if your PR firm is pitching you and a reporter calls up your practice manager but the manager takes a message and doesn’t relay the message to you until ten hours later, the reporter will most likely move on to another source. Train your staff on how to work with the PR firm and the proper protocol on handling time sensitive requests from the media.

Remember, being quoted in the media or mentioned in an article is not your right. It is a privilege and an opportunity to be featured in media outlets. It is called earned media for a reason. Earn it!

Media Relations Checklist 

  • Help them help you
  • Respond to press queries in a timely manner
  • Provide thought-leadership content to your PR firm
  • Do not give one-word answers
  • Let your PR firm know newsworthy topics you can comment on
  • Dedicate at least 1 hour per day to working with your PR firm
  • Do not flake out on media commitments
  • Do not reschedule interviews with the media
  • Do not add PR firm contacts on your personal social media (unless you want to irritate the PR firm)

Media Pitching 101 Checklist (BONUS!)

Before pitching the media, also make sure you have the proper media assets and collateral ready to go.  Here is a Media Pitching 101 checklist we created for you. Use this before your first pitch goes out!

Media Pitching 101 Checklist

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PR Agency Pricing Structure

Media Relations/PR Costs

 “If I was down to my last dollar, I would spend it on public relations.” -Bill Gates

How much should I pay for PR or media relations and how much do publicists cost?

People often ask, “How much do you get paid in PR?”  Media relations agencies work on a fixed retainer model. Prices can start at $5k monthly to $25k monthly up to even $60k monthly depending on scope of services and desired press coverage goals. For example, are you interested in local coverage, trade coverage or national press coverage? That will determine the cost of media relations. Additionally, the cost of the service will depend on if you are hiring a freelancer or a large agency.

Public Relations Pricing

Can I afford a PR campaign? How much does Public Relations cost?

People often ask, “Can I really afford a PR campaign?” It is important to understand there are two costs involved in a PR campaign: the cost of the PR firm, and the cost of your time. Most people allocate a budget for the firm, but they do not properly allocate the time to work with the firm they hired. Look at what your billable time is worth by the hour, multiply that by at least one hour a day for every day of the month, and factor that number into your cost.

Do you have to pay for PR?

Yes, unfortunately, you have to pay for PR! Like many things in life, PR is not free.

There is an article that ran in Forbes called, “Why you should almost never pay for PR.” Many articles like this have zero validity to them and are highly questionable. PR is NOT a waste of money as the article asserts. Why? Let’s dissect the claims..

But for those of us outside the Fortune 100, a simple bit of effort from your marketing lead, founders and other executives is really all that’s required.”

This seriously makes me laugh. If that was all that was required in PR, we wouldn’t be in business! You should see my inbox.. to place one quote from an expert could require 30 emails back and forth! It is massive time suck with most executives DON’T have the time to do. That is one of the main reasons having a publicist handle the manual labor for you in addition to the strategic PR is so critical!

The author also asserts, “Note that most paid-for PR firms have a so-called “media blast list.” As part of your $10k/month service all they simply do is put together a boilerplate press release and “blast” it to their 1000-strong contact list of “schedulers” at various media outlets.”

Again, laughable. We do not have a media blast list! Who would ever blast the media in a blanket blast? Gross.

That is not in line with best practices, and also, sending out press releases is so 1990 unless you are putting out a major announcement like a company acquisition through a traditional news wire service. Anyone who is blasting 1000 contacts at media outlets will be blacklisted for spam from every journalist.

“Knowing this, why pay for what you can and should be doing on your own?”

Again, faulty logic here. I certainly can do my taxes on my own if I invested enough time in learning how to do them, but does that mean I should? NO.

As a business owner, you can do many things on your own. That isn’t the question. The question is where should your precious hours be spent, and what percentage of every other tactical activity should be outsourced to external service providers.

Just because you can do something, doesn’t mean you should. It is better to be a specialist than a generalist.

“But overall, my recommendation is: keep control of your PR by keeping most/all of it in-house.”

What a terrible recommendation. Unless you have hired in- house employees who specialize in public relations, this is a disaster waiting to happen. Just because your new employee knows how to write a press release, does not mean they are qualified to handle crisis communications for your company!

“After all, no one knows and can tell your own story better than you and the people who live it every day.”

Sure, no one can tell your story better than you can. This is why we interview all clients to extract their story and craft the story in the best possible light. Of course no one knows YOUR story better than YOU.

However, just because you know your own story (not that big of an achievement- I would hope so!) doesn’t mean you know how to tell it, or who to tell it to, or how to craft it, or what channels to distribute it through.

Even though know ones knows your story better than you do does not mean you are the best one to tell it to reporters.

That is the equivalent of saying – no one knows your story better than you do, so why would you need a lawyer? You may as well make your own case in front of a judge in a court of law because you know your story best, right? No, wrong!

Pay for placement PR firms and Guaranteed PR

Should PR firms guarantee media coverage?

Pay for performance PR or PR retainers? Which is better?

Retainers are the industry standard when you are working with a PR firm. Pay for performance PR options are still very looked down upon by traditional PR practitioners. In fact, a Tech Crunch declared a war on a pay for placement PR firm for offering a la carte pricing for press placements.

pay per placement pr

 

 

 

 

 

 

 

PRICING PR

The PR industry is really in trouble right now. You have so many people who are selling editorial coverage and offering guaranteed placements. This is not real journalism. This is not PR.

I urge you to watch the video How to Spot a Fake PR Firm.  It contains a solid ten minutes of truth about the PR industry right now.

There is no possible way any Publicist can guarantee press coverage.  There are a million factors and variables on any given day such as:

  • Will there be breaking news?
  • Will the story get bumped?
  • Will the story get cut because an editor went in a different direction?
  • Did someone else give better interview answers than the ones your source provided?

These are only some of the factors that go into getting a story placed. As more people tout guaranteed PR placement coverage, the industry becomes diluted as well as the value of PR in general. It also dilutes value in the client’s eyes because they are only attributing value to actual placements secured, and not the labor that goes into pitching and getting a story placed and all the other work involved from a tactical perspective. Additionally, press placements and media relations are only one component of a solid integrated PR campaign.

So, even if someone can guarantee you pay for placement PR, they aren’t offering you any real strategic insight, which is a critical component of a media relations campaign.

Should you hire a media relations specialist?

reasons not to hire a pr firm

If you cannot spend at least one hour per day working with a media relations agency or PR firm, you should not hire a PR firm.  Here is a list of 10 reasons why you shouldn’t hire a PR firm in addition to not having the time to work with an agency. Retaining a publicist is a massive amount of work. You must be willing to put in the time to give the firm what they need on a consistent basis so they can do the job you retained them to do. Please think about this before you hire a PR firm. We see way too many people hiring PR firms and then ghosting the firms when they need to give them the necessary material to do the job they hired them to do.

If you are going to hire a media relations specialist, you may want to consider hiring someone who has former experience as a journalist or producer. Many former producers and journalists have made the leap to PR because there are more job opportunities in the PR industry today. Their newsroom experience can prove invaluable for your media relations campaign efforts.

TAKEAWAYS

How to improve media relations  

MEDIA RELATIONS TIPS

  • Publicists and media relations strategists provide access to expert sources.
  • Journalists write the articles that the public relies on.
  • Publicists and journalists must work together and respect each other’s skillsets in the process of story creation or disaster can follow.
  • Always have a media relations strategy before reaching out to the media.
  • Do your research and know the publication you are pitching.
  • Be relevant and make your pitch newsworthy.
  • Understand the beat you are pitching.  If it doesn’t fit their beat, then don’t send.
  • Don’t send giant attachments that can blow up a journalist’s inbox.
  • Don’t pitch through social media.
  • Check your grammar and don’t use all caps.
  • Be personal and don’t misspell a reporters name.
  • Email instead of call.
  • If a reporter is interested they will let you know. Do not incessantly follow up.
  • Pitch solutions to problems.
  • If you have unique interview opportunities, make that the lead.
  • Include high-quality graphics or infographics to share data.

As a result of reading this media relations guide, you have hopefully developed a better understanding of the time requirement it takes for PR, and have gained new ideas on how to write press worthy content that will actually get picked up by reporters and has a chance of turning into national media coverage success!  Good media relations practices can be achieved by understanding how the media works.

Most companies who retain a PR firm receive no formal training on how to actually work with the firm or how to write content that will get picked up. We hope this guide will better serve you in getting the maximum ROI out of your Public Relations firm.  If you have tried all of our tips and still aren’t seeing PR results, contact us to enhance your media relations campaign. We have a solid track record of national media success for clients in tier 1 media outlets.

BONUS MATERIAL

Still have questions about PR? Curious to know why you need a publicist?

Watch our new video “What Does a Public Relations Agency do?” to learn:

1) What is the role of a publicist for my company? What does a PR firm actually do?

2) What are the essential functions of a Public Relations agency?

3) What is earned PR and how is earned awareness built in public relations?

4) How are media placements in top-tier publications achieved?

5) How do publicists get paid? What do fee structures look like by service in public relations?

MEDIA RELATIONS RESOURCES

The Ultimate Guide to Prepping for Media Interviews 

Insider’s Secrets to Crafting The Perfect Pitch 

10 Ways You’re Sabotaging Your Chance of Media Coverage 

PR Don’ts: 11 Ways to Annoy A Journalist 

How To Stay Relevant To The Media 

How To Maximize National Media Exposure 

Pitch Perfect: How To Pitch The Media 

Podcast: How to Use Public Relations with Inbound Marketing 

MEDIA RELATIONS AGENCY SERVICES

There are still things a great media hit can do that nothing else can! One feature interview in the national media could result in thousands of earned media impressions for your business.  Ruby Media Group is primarily a media relations driven agency. Other components of public relations are important, but we believe media relations should be at the top of any strategic public relations campaign, first and foremost.  If you are unhappy with the results you are seeing from pitching the media, it may be time to call a media relations specialist or consultant. Our NY media relations firm has secured hundreds of impressions for clients over the past 12 years in national media outlets. We would love to achieve the same level of success for you and have you be our next shining case study!

Contact us today to discuss a media relations strategy for your business or medical practice. There are many PR firms who focus on community engagement, and do not deliver substantial results when it comes to media relations (despite promising to!). We are not one of them.

Click here to see a sneak peek at the numerous PR case studies of earned media wins we have secured for doctors, cardiologists, dentists, dermatologists, and other medical PR clients over the past 12 years.

RESEARCH SOURCES

Census: 6 PR pros for every journalist

Adweek The PR Industry has a big problem

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Public Relations Specialists

PR quotes

 

 

 

 

 

 

 

 

 

 

 

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Inbound Marketing: The Next Frontier in Digital PR

Inbound PR Kris Ruby podcast

 

INBOUND PR

Inbound PR increases backlinks to your web site and increases visibility.

If you already work with a PR firm or are considering launching a media campaign for your business or medical practice, then you have probably heard of inbound marketing.

But, what is inbound marketing and how can it help your business?

First, let’s start with what inbound marketing is and next we will share with you why PR and inbound marketing must work together for your public relations campaign.

What is inbound marketing?

Inbound marketing focuses on empowering your potential customers by giving them the information they need to help find your business online. Your goal should be to create content that will help solve your prospect’s problem.

When you made your last purchase, did you call a salesperson asking to buy or did you hop online and conduct thorough research? Chances are, you conducted thorough research, but when you did that research you didn’t type in a company’s name (because you don’t know the name yet). Instead, you Googled the problem you had.

When your prospect searches for their problem, your company needs to be on page 1 of Google so the buyer sees you as a solution to their problem.

INBOUND MARKETING AND PUBLIC RELATIONS

Why does inbound marketing matter for PR executives?

Inbound marketing is important for digital PR practitioners because every company and brand needs a digital footprint to build trust and authority. Today, all medical practices need a content library and inbound newsroom to attract more media attention and build buzz with members of the press. Even repurposing old press releases and turning the content into blog posts can help secure backlinks and increase your organic SEO.

A synonymous title for digital PR could actually be earning inbound links! Your PR firm is instrumental in your inbound marketing efforts.

Tip: Imagine yourself as a potential customer of your business. Go to Google and search for the problem as if you were your customer. Does your company show up on the first page at the top in organic search results? If not, keep reading!

Positioning your business at the top of Google is one of the main goals of inbound PR.

Publicists can help craft inbound content and backlinks that can drive traffic to your site and help you get found by your prospects.

There are three main ways to get found online:

  • Organic search results
  • Paid advertising
  • Press

Inbound PR works with content marketing and PR to achieve the primary goal of helping you get found in editorial outlets and increasing organic search results. So, how do you get started with inbound marketing, and how can you translate your key findings to a PR campaign?

How do you get started with inbound marketing?

Create your buyer persona.

Your job is to deliver information that prospects need to help them make smart, informed purchase decisions. When thinking about the motives of buyer personas, focus on the ‘why.’ Uncovering their motives can lead to a powerful content marketing strategy. To create your buyer persona, ask the following questions:

  • Who is your ideal customer?
  • What information is most valuable to your prospects?
  • How do they like to consume information?

Once you have determined who your buyer persona is, you can then focus on creating keyword-rich content to reach them.

Now that you have a good understanding of what your prospects are looking for, you can either create content around these search terms or you can use the search terms in your public relations campaign when you conduct interviews with the media.

Tip: Try interviewing current clients and look for trends in their responses. It’s your job to know what they want to see, what they want to read, and what issues they are currently dealing with.  If you are still wondering, “How can I engage my current customer base more?” you can always ask current clients these questions. Their answers can prove to be invaluable in your market research.

hubspot inbound marketing certification

“Put the education of your prospect before your personal initiatives.” – Hubspot

INBOUND MARKETING STRATEGIES

How do you write an inbound marketing plan?

Content Creation

With inbound marketing, your customers don’t want to be sold to. They want to be educated.

It is your job to talk them from the decision stage to a solution strategy. Your content should focus on a methodical approach that helps readers learn more about your company.  Ideally, after reading your valuable content over time, they will think about your company when thinking about who to buy products and services from in your niche because you have provided so much value. Be sure you have content prepared for every part of your buyer’s journey.

Tip: When it comes to inbound marketing strategies, your job is to make it easy for current customers and potential buyers to find and consume your content. 

Formatting Content

What format will you use? Is your persona a visual learner? Do they read blogs on a regular basis? Do you have a valuable piece of content that belongs behind a form vs. on your blog? Here are some options that were recommended in the certification program for creating content:

  • Case studies
  • Videos
  • Infographics
  • White papers
  • Worksheets
  • Ebooks
  • Templates
  • Checklists
  • Webinars
  • Slideshare decks
hubspot inbound marketing certification program

“Use content as your currency and create content that your prospects are looking for.” – Hubspot

Awareness, Consideration, Decision

After a prospect is aware of their problem, they are in the consideration stage and are committed to understanding all available methods to solving the problem. You want to make sure you reach your prospect in the consideration stage by creating keyword-rich content.

Remember, consumers don’t want to be sold to; they want to be educated.

Once they are in the decision stage and have decided on a solution strategy, they are focused on the method of approach. It is important to have content prepared for each stage of the buyer’s journey. This is also why Inbound PR is so critical, because one area buyers want to get information from is through media interviews and trusted outlets. Your inbound marketing strategy is not complete if it does not leverage earned media and public relations strategies.

Keywords

Keyword research is critical to giving a name to your prospect’s problem.

Remember, think about the phrases that prospects are using to find someone who offers your services, instead of thinking about what search terms you would use. Try not to use too much industry jargon either.

Categorize keywords: Do this by stages of the buyer’s journey.

Keywords should include: problem-based keywords, solution keywords, branded keywords, and casual language. Use keywods.io or Google’s webmaster tool to get suggestions.

CTA (Call to Action)

Every blog post in your inbound marketing strategy should also have a call-to-action or CTA.

Examples of calls to action include:

  • Download
  • Request
  • Sign up here

Pro Tip: When writing your CTA, focus on action verbs.

Content Creation Tips

Understand their problem: In order to provide a solution to potential customers, you need to first recognize the problem. Is your content focused on their problem?

Tailor the post: Write blog posts tailored to who you are trying to reach and what they are interested in. The best content has to be grounded in the correct context to meet the searchers intent.

Question the post: After you write content, determine if the content helps your buyer persona. If your answer is that it helps anyone other than your target buyer persona, it belongs somewhere else on your site or it shouldn’t be created. Always focus on mapping content to your persona and where they are at in the buyers’ journey. Make it easy for them to consume your content.

Another trick: If you are stuck creating content, ask:

  • What questions might buyer X have that your company could provide solutions to? 
  • Does this content help my ideal buyer persona(s)?

Your content should always focus on mapping content to your persona and where they are at in the buyers’ journey. 

Distribute content: Make your content available through other platforms so prospects can find it more easily. It’s not enough to just have content; you also need others to redistribute it. Examples of inbound PR distribution platforms include social media channels, podcasts and guest posts.

Leverage the sales team for content ideas: What questions do people have who are interested in what you do? Work with your sales team to leverage prospects’ questions into great content! Figure out what your prospects are searching for so you can make sure they find your site. Make sure you are addressing a topic your prospects actually want to learn about.

SEO Tips for Optimizing Your Inbound Marketing Campaign

To optimize your content, you need to be specific with your service offerings to improve your chance of ranking. You have a greater likelihood of ranking on search engines if your keywords are more specific and targeted.

If you are looking to boost your SEO, follow these tips:

  • Set up business listings on the top online directories including Yelp, Yellow Pages, local chambers of commerce, Bing, Yahoo and more.
  • Create content that uses natural language and variations on the long tail keywords.
  • Shorten blog or content titles to under 60 characters.
  • Headlines more than 60 characters long will get cut off in search results page.
  • White space is your friend. Focus on content, not clutter.
  • Use section headers, bullets and lists to help break down the content.
  • Optimize the page around long tail keywords, including your page title, URL, post title, image alt text, body and headers. 

Measuring Success

It’s important to measure the success of your inbound marketing content strategy. Focus on the following metrics and start a monthly content measurement report:

  • Number of page views and visits per blog or other content posting including time spent
  • Leads generated from specific blogs/content posts
  • Social media share numbers
  • Inbound link generation analytics

Tip: Here’s a trick to see if your current blog posts are hitting your buyer persona(s). Search Google for the last five blog posts your company has created. Now search for five of your most ideal clients online (go to their websites and poke around). Do you think these types of clients would actually take the time to sit and read these five blog posts from your company?

Are you really providing solutions or just repeating the same old brand stories? Put the education of your prospect first.

Inbound Marketing Mistakes

Avoid these inbound marketing mistakes that can derail the success of your campaign.

  • The buyers journey has to be from the buyers’ perspective, not yours.
  • Your content needs to answer their problems vs. going straight to your business solution.
  • Your blog shouldn’t discuss your specific solution until buyer has reached the decision stage.

Remember, your content is a solution to your prospect’s greatest challenges. Make sure you use keywords that will draw attention to your patients and clients by crafting a stellar content marketing strategy.

I recently completed the Hubspot Inbound Marketing Certification program. There were some great takeaways that I wanted to share with you to help increase your brand exposure.   If you need a quick refresher on best practices for digital PR, this is a perfect guide. If you want to get inbound certified, click here.

INBOUND PR AGENCY

PR and Inbound Marketing must work together to guarantee success. However, many traditional PR firms are not trained in Inbound PR methodologies. Ruby Media Group is Hubspot Inbound Certified and we constantly stay current on the latest inbound practices. We specialize in inbound marketing for doctors and healthcare inbound marketing strategies. If you are interested in leveraging an inbound PR strategy for your practice, contact us today for a consultation.

Ruby Media Group is a premiere public relations firm in Westchester County. For more information on optimizing your exposure, contact kruby @ rubymediagroup.com 

RESOURCES

INBOUND SUCCESS PODCAST: How to use Public Relations with Inbound Marketing 

*Date last updated 2019

inbound pr podcast kris ruby