Posts By: RubyAdmin

85 Broads Member Kris Ruby to lead International Jam Session on Personal and Corporate Branding

85 Broads · presents ·

85 Broads Member Kristen Ruby, President and Founder of Ruby Media Group on

HOW TO USE SOCIAL MEDIA FOR PERSONAL AND CORPORATE BRANDING

DATE: MONDAY, MARCH 15, 2010 — TIME: 12:00 p.m. EST

JOIN US FOR A LIVE (FREE) GLOBAL JAM SESSION

What social media industry groups are your colleagues and competitors a part of?
Are you aware of the Meetup groups, conferences and industry events taking place in your field?When you speak at an industry event, are you remembering to update your LinkedIn, Twitter & Facebook statuses? Are you sharing this information with others?

Do you recognize the need to establish a “personal brand” for your business in the virtual world of social media, yet have no idea how to do so?

Branding is no longer only for business owners and corporations. Due to the rise of social media and the new world of PR, personal and corporate branding have become increasingly accessible and critical for individuals and companies looking to promote their brand. Branding tools allow you to inherently “celebritize” yourself and get your name out without involving the high cost of traditional public relations. They are also critical for securing upcoming speaking engagements and establishing yourself as a thought leader and opinion leader in your industry.

Personal branding and social media marketing involve a lifestyle change, as they put you in the habit of sharing information publicly as opposed to privately, which may seem overwhelming for many at first. Digital press kits have typically been created for companies, but with the advent of personal branding, you can create your own “press kits” to showcase your strengths and industry expertise. Join us for a Jam Session with Kristen Ruby, a personal branding expert, on how to ease your transition into a social way of life and establish yourself as an opinion leader in your field.

This is going to be an interactive session, with Kristen answering your questions.

Location: Global – Your Computer. Participants can be located anywhere in the world.
Date: Monday, March 15, 2010
Time: 12:00 p.m. EST
Fee: Free for Annual 85 Broads Members (members who have activated their Annual Membership at the Trailblazer, Visionary, Investor, or Power Circle level)

To register for this Global Jam Session:
1. Go to http://bit.ly/cdnOxg
2. Click “Register”.
3. On the registration form, enter your information and then click “Submit”.

Once 85 Broads approves your registration, you will receive a confirmation email message with instructions on how to join the event.

Participants can be located anywhere in the world. To fully participate in this online event, you will need a high-speed internet connection, a computer, and a working set of computer speakers.

Space is limited to 200 Participants. Jam Sessions are FREE for all Trailblazer, Visionary, Investor, and Power Circle members of 85 Broads. If you would like to become a subscribing member of 85 Broads CLICK HERE to login.

About the Presenter:

85 Broads member Kristen Ruby is the President and Founder of Ruby Media Group.  Kristen “socializes” businesses for web 2.0 and helps companies adapt traditional marketing into social media platforms.  Kristen specializes in social media optimization, branding in real time and optimized PR.  By utilizing various social media platforms including Facebook, Twitter and LinkedIn, Kristen helps companies and individuals create online visibility and increases overall branding awareness. Kristen’s competitive advantage focuses around creating a comprehensive social media strategy that is in alignment with her clients’ overall marketing & PR strategy to bring their marketing to life.  Kristen takes companies from the initial new media planning phase, straight to implementation and overall social media maintenance.
Kristen graduated from Boston University’s College of Communication with a major in Public Relations and a minor in Sociology. Kristen has worked in several different facets of the communications industry including Public Relations, Broadcast, Event Planning, Marketing and Domestic Television Distribution.  Kristen has network experience in Los Angeles, Manhattan and Boston.  She has worked for Morgan Stanley Global Wealth Management, Sirius Satellite Radio, John Varvatos, PBS, CBS Domestic Television Distribution, DataKey Consulting and The Ether in Hollywood, CA. She frequently speaks to business groups and associations on new media and viral marketing, and presents social media workshops for CEO groups to empower business owners.  Kristen is also the Director of the” Girls In Tech” social media mentorship program to encourage girls to enter the field of social media marketing.

Read Kristen’s blog: http://blog.rubymediagroup.com/

Follow Kristen on Twitter: www.twitter.com/sparklingruby


About 85 Broads

http://www.85broads.com

85 Broads is an exclusive global women’s network whose mission is to generate exceptional professional and social value for its members. Through our regional events and online, password-protected community, our members engage in a rapid, high-powered exchange of ideas and information which is what makes 85 Broads so unique.

The women in 85 Broads are investment bankers, lawyers, educators, venture capitalists, hedge fund managers, philanthropists, athletes, scientists, doctors, engineers, artists, and entrepreneurs. 85 Broads was originally founded in 1997 as an exclusive network for women who worked for Goldman Sachs at 85 Broad Street, the investment bank’s NYC headquarters. In 2000, the network was expanded to include a more diverse group of women from a variety of fields and backgrounds, including the non-profit sector. Today, over 20,000 women who are alumnae and students of the world’s leading colleges, universities, graduate business schools, law schools, medical schools, and other graduate programs belong to 85 Broads Learn more about our exclusive network and apply for membership.


JMAG: How Social Media is Changing the World of Online Dating- By Kris Ruby Featuring Interview with David Berkowitz

Recently at the Mashable holiday party, I spoke with good friend and fellow blogger David Berkowitz about the intersection between social media and online dating.  I proposed a new social network that would allow you to “rate” your dates similar to a Zagat® guide.  I was pleasantly surprised to hear that David had actually met his wife on JDate and scored an exclusive interview with him on his top dating tips for the lonely hearts out there.

As the President of a social media marketing agency, I am intrigued by how social media intersects with personal branding.  It is more critical now than ever before to create a cohesive brand identity between all of your social networking sites, because one of the first things that people who meet you on dating site will do is look you up on other social networks.  With the advent of social media and the Google indexing of real-time tweets, it is imperative that you clean up your digital footprint and are well aware of what information your date will find about you before they search for you.  If you think they aren’t performing online searches of you, then think again.

One of the biggest mistakes I see people making is creating very separate identities on all of their social sites. For example, someone could write that they are looking for a “long- term relationship” on their JDate profile, then after you connect with them on Facebook® you see that they are friends with 500 girls and have pictures posted of them partying every night.  If you say you are looking for a relationship, you need to make sure you are backing this up on your other social sites. Conversely, it is also important to remove pictures of your exes if you truly are looking to meet someone new.  It sends out better vibes to your prospective mate that you are serious.

Social media is rapidly changing the world of dating – both online and off. David Berkowitz recommends not connecting with people via social media until you are absolutely ready to take the relationship to the next level. He thinks social media can encourage virtual “stalking” prematurely and that it can create unfair biases very early in the courting process.

The other problem with connecting with someone too early via social media is that you are able to see all of their recent updates since your first date. For example, if they have not called you but are tagged in other pictures with new girls or guys, you may jump to conclusions that they are not that into you.  This is why it is extremely dangerous to become virtual friends with someone before you have gone on a few dates with someone – it can end up ruining the relationship prematurely. The same is true for becoming Blackberry®Messenger friends with someone before you are in a serious relationship. It encourages casual texting and does not force a man into the courtship process. If they know they are always connected with you it cuts down on the level of suspense.

My top tips for creating a cohesive online identity:

1.)    Clean up your digital footprint because whether you like it or not your date will perform an online search of you

2.)    Remove pictures of your ex on your social networks if you are serious about entering into a new relationship

3.)    Do not post status updates about your dates as new privacy restrictions may make your updates visible to everyone including your date (social media is not as private as you may think)

4.)    Be creative with your profile! Create a profile that is unique and sets you apart from the rest.  However, don’t make it so “creative” that if someone looks you up on Facebook, Twitter® or LinkedIn® they will think you are several different people.

5.)    Once you have taken the “virtual” relationship offline, do not connect online during your date! Stay off your phone, it is the easiest way to kill the chances of a second date.  Courtship is still very much alive, despite the rise of social media.

Below is my exclusive interview with David Berkowitz, a fellow social media enthusiast and blogger.  David Berkowitz met his wife “virtually” on JDate on New Year’s Day in 2006 and has been married to her for two years.  He credits meeting his wife to a “technical glitch.” She works in government relations for a social services agency in NYC.

Kris: How did you meet your wife on JDate?

David: JDate has features where you can favorite people. You put a heart around them and if they do the same to you then you are a match.  It is a way to pre-screen and “stalk” each other and show someone that you’re interested.  I communicated with her, emailed her through the site and met her four days later.

Kris: What was different about your wife’s profile as opposed to all the rest?

David: It is easy to tell one’s personality from their profile and having a real authentic personality shows quite a bit.  Cara, my wife, was very worldly, had many interests.  Specifically, she mentioned reading, travel, Netflix and attending cultural events throughout the city.  These were outright appealing because it showed that she was someone who has a lot of her own interests, as opposed to more standard profiles.

Kris: What is the worst thing you could do from a personal branding perspective on JDate?

David: Mis-represent yourself.  This typically happens when someone only shows one photo – always ask for more because a lot of times people appear very different in person than they do in their one photo.

Kris: What are your best tips for singles looking to find love and create their own personal brand on JDate?

David: My best tip is to have fun with it! JDate should not be a resume – it is not a LinkedIn profile! Be sure not to contradict yourself. I would see people write “I like staying out but I also like staying in.”  A lot of time people are hesitant to show their real personalities because they don’t want to be seen.  A lot of the information gets very redundant – if you want to stand out, set yourself apart from the rest and get creative with your profile.

Kris: How did you get creative and secure your personal brand on JDate?

David: I created a multiple-choice quiz designed to be a compatibility test. For example, I would write “add or subtract points if we have this in common.” It was only at the end of my run on JDate when I really loosened up and let my personality shine through.  I didn’t care about being too serious anymore and learned that it actually helped my personal brand when I showed that I did, in fact, have a personality. It was also a great icebreaker.

Kris: What would you say is the kiss of death in personal branding on dating sites?

David: The kiss of death is being dishonest – intentional or not. Put up good pictures that truly represent who you are not the glamour shots that put you in the best light.  Also, if you know you want to meet a religious guy you can’t then expand your search to people who don’t share your same observance level.

Kris: Do you think social media can get in the way of creating personal branding on dating sites?

David: Yes. The best thing I did was take the conversation offline as quickly as possible. You can tell so much more from a phone call than an online profile without knowing someone. My wife was a lot quicker to stalk me online than I would stalk her.

Kris: Everyone is searching online through Bing or Google for information about their dates now. Do you think this is detrimental to the online dating process?

David: You have to be ready to know how your brand is being represented. If someone knows your name it is easy to find something about you very fast.  Personal branding matters a lot more now than ever before and you should assume someone will be digging up information about you.  When it comes down to this level, it is inherently no different from the business world where you have to be ready for a potential client/customer to do background research on you.  It is crucial to figure out how your brand is being reflected.

Kris: So you do not believe in pre-screening people via social media before dating them?

David: Don’t look people up anywhere! I refused to search for people because working in our field (social media) I knew if there was something out there about someone I’d be able to find it.  I didn’t want to get that type of bias and handicap.  I absolutely refused to become Facebook friends with someone immediately so that I would not be biased about their other previously-posted pictures, etc.

Kris: What is your top dating tip for singles?

David: Be yourself! It is so crucial and it might even require getting a few second opinion from friends.  Ask your friends to view your profile and honestly ask them if it really reflects who you are. Is your profile an accurate but engaging and inviting reflection of you?

Kris: Should you become Facebook® friends with someone you meet on JDate

David: I wouldn’t recommend it until you are serious about making your relationship official.  It will become weird if they are still your Facebook  friend and you are both dating other people. If you decide you will never be in a relationship but are genuinely happy to be friends, then you can become Facebook  friends.  Most of the time many of these relationships will end within a month and you don’t want to be permanently linked to people. Then you are faced with the ultimate question of “at what point do I unfriend them?”

Kris: Do you recommend connecting with your date on LinkedIn®?

David: Do not do it! Especially LinkedIn  – which is primarily a professional network – it is very hard unlinking to people – it took me 10 minutes to figure out how to do it recently!

Kris: What about following your date on Twitter®?

David: It is easier to unfollow people on Twitter, but I think that this will promote premature stalking.  It can get to be too much information than you should have in the beginning.

Kris: What is the best thing about your wife?

David: Since meeting my wife on JDate, I have been married to her for over two years. She has opened up my horizons quite a bit and has given me a much broader and deeper perspective on just about everything. There is a lot that I give her a ton of credit for!

Kris: Any words of wisdom for the singles out there who are tired of looking after one too many bad dates?

David: It was a very tiring process in a lot of ways and definitely takes a strong commitment, but you shouldn’t give up on dating simply because you got burned or went a few bad dates.  I have a few friends who met people right away on JDate, however, for many others, myself included, the journey takes much longer. The benefit of online dating is that it is a great way to screen people and meet people who are in the ballpark of who you want to meet.  There were times where I would go on a bunch of first dates and that would be it – but ultimately I realized it was a real time investment and I was committed to finding the perfect partner.  I couldn’t give up.

Your hard work winds up paying off in the long run – it is not unlike the work world where you are in the interview process.  You just need one great interview for everything to work out! This is more permanent. For me, it is really funny that I have been with the same job and same person for the exact amount of time.

David Berkowitz works for a Digital Marketing Agency in Manhattan, NY

Kristen Ruby is the President & Founder of Ruby Media Group, a Social Media Marketing, Public Relations & Personal Branding agency.

GOOGLE is a trademark of Google Inc. Facebook is a registered trademark of Facebook, Inc. Blackberry is a registered trademark of Research in Motion Limited. Twitter is a registered trademark of Twitter, Inc. LinkedIn is a registered trademark of LinkedIn Corporation. Bing is a trademark of Microsoft Corporation. Spark Networks and JDate are not or affiliated with any of these entities. Zagat is a registered trademark of Zagat Survey, LLC

Full Article can be found on JMAG: http://bit.ly/bEXw2B


Entrepreneurs: The Importance of Exercising and Taking Care of Yourself

As an entrepreneur, I am constantly working, always running from one meeting to the next and barely have time to eat lunch.  I lead speaking engagements such as the Columbia Business Social Media Workshop I led last week in Greenwich, CT and will be speaking at an upcoming 201 social media conference for Microsoft in Seattle.  After overbooking myself and scheduling out every minute of my day, I suddenly got very sick with the flu and strep and could not leave the house or engage in business activities for nearly 3 days.  I found it impossible to step away from my blackberry, to respond to emails and to keep tweeting and posting.  However, after I answered the phone and scared a partner away with my raspy voice from strep, I realized it might be time to shut off the phone and get better.

As a social media enthusiast and blogger, it is virtually impossible for me to step away from the social world for long stretches of time.  After stepping away from tweeting and posting for 3 days (I sneaked some in), I realized the importance of balance.  Sometimes it is important to take a “digital cleanse” and shut off your blackberry and unplug.  It is also important for entrepreneurs to take care of themselves- mentally, physically and emotionally.  I find that I operate at optimal performance when I do take care of myself.

Here are my top health tips for entrepreneurs & social media enthusiasts:

  1. Take some time to unplug from your device– Even if it is 1 hour a day from your phone it is worth it. At night I turn my phone face down and try to lose myself in a great book or movie
  2. Don’t overbook yourself– Part of the reason I got so sick was because I ran myself into the ground, ultimately weakening my immune system from overworking myself.  Schedule “personal” time into your calendar and carefully choose what events and speaking appearances you sign up for.
  3. Take time to eat lunch– As an entrepreneur I schedule meetings throughout the typical lunch period and frequently forget to eat- this is a huge mistake! I now make it a habit to carry protein bars with me wherever I go. My favorite bars are the “BeKind” ones they sell at Starbucks, as well as the Luna Bars for women
  4. Get physical! Working out on a daily basis is vital to my mental and physical health.  It is a time for me to put my phone down (I leave it in my gym locker) and try to decompress after a long day. I also make it a point to not bring business into the gym- even if that means seeing a client at the gym; I actively try to not interrupt their workout with business talk as we are all going there to help melt the day away.
  5. Engage in a new activity or hobby– Taking up a new hobby such as painting, golfing or yoga can be a great way to take care of your mental state.  I am very involved in yoga and work with my dear friend Jai Sugrim, who is a licensed yoga instructor. I love doing yoga in Central Park and really connecting to humanity through quieting my mind.

Columbia Business Alumni Club of NY Social Media Marketing Workshop in Greenwich, CT Led by Kris Ruby, Ruby Media Group

SOCIAL MEDIA MARKETING WORKSHOP: PART 2

Are you overwhelmed by social media but know you need to be part of the revolution? Are you still confused what a “tweet” is? Do you keep ignoring invitations to connect on LinkedIN because you are not sure how to use it?
Event Date: Thursday, February 18th, 2010 at 6:00pm

Would you like to use social media?

At our first social media event in Westchester, NY, we gave you an overview of the main social networks. In the follow up to the social media seminar, President and Founder of Ruby Media Group, Kris Ruby, will give you an interactive workshop and take you live into the main social networks including LinkedIN, Twitter and Facebook.
At this workshop, you will learn how to leverage social media sites for personal as well as corporate branding.    Kristen will go through live examples of LinkedIN profiles that are successful for lead generation and branding.  She will pick a live audience member and critique their profile as well as provide helpful branding and PR suggestions to “socialize” their profile for web 2.0
Learn how your company can leverage these new marketing distribution channels to optimize content. At this event, there will also be a Q& A session with Kristen where you can ask her any question on social media marketing.  Join us for Part 2 of our social media workshop and learn how to take advantage of this social phenomenon!
Kristen Ruby, President and Founder,  RubyMediaGroup

Bio: Kristen Ruby is the President and Founder of Ruby Media Group, a social media marketing & Public Relations agency. Kristen “socializes” businesses for web 2.0 and helps companies adapt traditional marketing into social media platforms. Kristen specializes in social media optimization, personal & corporate branding in real time and optimized PR. By utilizing various social media platforms including Facebook, Twitter and LinkedIN, Kristen creates online visibility for her clients and increases overall branding awareness by enhancing their brand image in web 2.0 communities. Kristen is at the epicenter of the social media marketing world and frequently speaks to businesses and associations on new media and viral marketing. She also presents social media marketing workshops for CEO groups to empower business owners to utilize social tools for their networks.  Kristen graduated from Boston University’s College of Communication with a major in Public Relations and a minor in Sociology. Kristen is also the Director of the” Girls In Tech” social media mentorship program to encourage girls to enter the field of social media marketing. She has partnered up with some of Westchester’s most reputable PR and marketing agencies as their New Media Specialist on social media campaigns including Giles Communications and DataKey Consulting.

About Ruby Media Group:

www.rubymediagroup.com

www.twitter.com/sparklingruby

DATE
Thursday, February 18th, 2009

AGENDA
6:00 – 6:30 PM:  Registration. Refreshments and Light Fare included.
6:30 (SHARP) – 7:45 PM – Social Media Workshop Led by Kristen Ruby, Ruby Media Group
7:45-8:15 PM: – Networking

PLACE
Greenwich Library – 2nd Floor Meeting Room
101 West Putnam Avenue, Greenwich, CT  06830
Tel: 203 622.7900

PRICE
CBSAC/NY and CU/Fairfield Members:  $20 thru Feb. 10th, $25 after Feb 10th.

Non-members: $25 for on-line registry or at the door.

On-Line Registration Cut-Off is Feb.14th, but you may register on-site.

We can accommodate a maximum of 45 registrants, so please contact Susan LaFleur directly at 914 774.1199 after Feb 14th if you plan on paying at the door so that she can confirm availability and pencil you in!

REGISTRATION
To purchase tickets click here  Puchase!!

To become a member of CBSACNY click here

Directions:
From the New England Thruway (I-95): Take exit 3 (Arch Street). At end of ramp, turn north, away from Long Island Sound. After traffic light past the RR bridge, take Soundview Drive uphill to Fieldpoint Road. Take right onto Field Point Road. Stay in the left lane, curving left after you pass the Town Hall. The road will intersect with the Post Road (Rte. 1). The Library will be directly across the street, on the right.
From the Merritt Parkway: Take the Lake Avenue exit (Exit 29), and follow signs to central Greenwich. Go 4.5 miles to the Lake Avenue Circle. At the Circle, take Dearfield Drive (directly across the circle as you enter it) The Library entrance is on the left as you approach the traffic light at Rte. 1.

Event Organizers: This event has been organized by the Ct/ Westchester Committee of CBSAC/NY.



The ROI of Social Media Conferences

RMG Conferences

Overwhelmed by all the social media marketing meetups, tweetups, seminars & conferences?

As the owner of a social media marketing agency, I find it extremely important to balance my time between managing my clients social media accounts, my company’s social media accounts and attending relevant industry related events. If you spend as little as 30 minutes a day on Twitter or Facebook, you will probably notice that there are an overwhelming amount of conferences related to social media marketing. This is an amazing facet of our industry – as the communications industry is undergoing a fundamental shift in the way we communicate, marketers and public relations professionals are coming together at record numbers to feel their way through this new “social media revolution.”

As a business owner, it is important to manage your time when choosing which events are relevant to attend. It is also important to check your motives for attending conferences. For example, in the past few months I have attended the Web 2.0 Conference at the Javitz Center, The MIT Forum on Social Media, The BDI Social Integration Conference, The Trust Summit Breakfast with Chris Brogan & Charles Green, The Mashable Holiday Party, The BDI Social Consumer Conference as well as Westchester Social Media Tweetups. I have also led social media seminars to CEO groups in Westchester, NY, led a roundtable discussion on using social media for personal & corporate branding at the BDI Social Integration Conference and will be leading an upcoming Columbia University Business School Alumni workshop on social media marketing in Greenwich, CT.

My primary purpose for attending these events & leading these seminars was not to acquire new business – it was quite the contrary. As a result of attending these conferences, I have made some invaluable business relationships that are equally as important to me as any new client relationships would be.

Here is a brief recap of my most meaningful relationships as a result of attending social media conferences this past year:

While waiting outside of the Harvard Club for the Trust Summit breakfast with Chris Brogan, I met Jeffrey Fass, the President of Linear Design. It turns out Jeffrey’s cousin was my neighbor in Waccabuc and that he was also starting a company called Successful Pursuits, a community for independent creative professsionals to come together. Jeffrey is responsible for the creation of my company’s web site, while I am responsible for the social media marketing strategy for Successful Pursuits. At the Trust Summit breakfast, I met Chris Brogan, who was instrumental in forming my company name and wrote in my book “Hi Kristen, My pleasure meeting you in person and I hope you find a gem of a name.” Chris inspired me to keep my @sparklingruby twitter handle and also gave me hope that there really were good people out there (Chris is one of the most genuine guys I know). At the Trust Summit breakfast I also met Charles Green, who immediately sent me a copy of one of his latest books on building trust in client relationships, and was one of the first people to comment on my blog posts. At the BDI Conference, I was hysterical while watching Tim Washers performance and followed up with him through facebook. We have since met to discuss his recent comical ventures and most recently he invited me to hear him speak with David Meerman Scott at HBS. At the Web 2.0 Expo, I met John Adams in person- and after following my live tweets at the BDI conference he assumed I was a fellow reporter as well. He has since joined my company as Director of Editorial.

The people I have met at these conferences have become an integral part of my company – not because they are clients but because they are friends. They are essentially my group of “trusted advisors” and I value and respect their opinions. I am so greatful to have met these people at different conferences, and looking back I can see how each of them has shaped a part of my business.

My advice is to approach networking and conferences not from a place of “What can I get out of this” but from “What can I contribute and what knowledge can I share” Jeffrey Fass, John Adams, Tim Washer, Chris Brogan and Charles Green have all inspired me and for that I am truly grateful. In many respects they serve as my own trusted board of advisors in a virtual sense.

How do you measure the ROI on gratitude? You don’t!

Here are my best tips for making the most out of conferences:

  • Go to the conference with an open mind
  • Do not evaluate the success of the conference based on how many prospects came out of it
  • Instead, evaluate it on how many new business relationships you have formed (which can be more valuable in the long run)
  • Pick and choose which conferences you attend – do not spread yourself too thin
  • Always follow up with people within 48 hours of meeting them – through email, LinkedIN, Facebook or Twitter
  • If you are at an event where people are handing you their cards left and right, take notes on the back of them to remember standout conversations
  • Share the knowledge you have acquired from the event with the rest of us – whether you are blogging or live tweeting – who were not able to attend (people really appreciate this)
  • If people give you their email as an act of trust, don’t abuse this privilege by adding them to your company newsletter the second you get back to the office (people hate this)
  • Be genuine, honest & open in all communications (both online and off)
  • Finally, conferences are supposed to be fun! Sometimes the best conversations I have with people are about topics unrelated to social media. Take an interest in someone else’s life rather then pushing a product – people can smell this from a mile away.

Here are my friend Vicky’s Tips – from PR Newswire:

“You can’t go to one of these events and sit there and say the ROI of this event was blank. It is something that takes time. The ROI comes after time put into the continued networking that happens after you meet the people at the events. Last year, I attended 6 major industry conferences. You can spend all your time being at conferences. What is most important is maximizing the time you do spend at the conference. Make sure you are at conferences that will be beneficial – by your presence, or that it can benefit you and you will take away something valuable. It is about connecting with people – you have to be selective in terms of the conferences you attend. If you go to everything, you are shooting in the dark.”

“Networking is great – but you have to balance it with production of whatever it is you do.

“Use networking to build positive association with your brand- people that do this are more successful then those who solely use it for marketing.”


Follow Your Passion! Crush It!

Follow your passion! I have been reading Gary V’s “Crush It” and I recommend everyone I know read it. “Twitter is a fax machine, Facebook is a phone” Gary V has so much energy that it is contagious. I recently ran into a friend & BU alumni Adam Kopec at the Mashable Holiday party in NYC. Adam and I participated in the BU LA Entertainment Marketing Promotion program and Adam is currently working at Vayner Media (Gary’s Company). Adam says Gary V is just as energetic, enthusiastic and passionate in real life!

Here is a brief preview of Crush It! If you are in a job you hate, quit it and follow your dreams. Do something you love. Unleash the entrepreneur within you.

Find out more: BU LA Entertainment Marketing


Social Integration Event in NYC- Harmonizing Social Channels into the Marketing, Communications & Service Platform 1/13

Kristen Ruby, President and Founder of Ruby Media Group will be presenting a case study “Using Social Media for Personal & Corporate Branding” at Social Integration: Case Studies & Roundtables at the The Graduate Center of The City University of NY, 365 Fifth Avenue, New York, New York, 212.817.7000. I would love to see you there!

Kristen will also be speaking at the 1/13 NY SociaI Integration Event with @hpnews @nhl @intuit @pepsi @harvard @sprint

Click here for details.



Client Retention- Give her the gum!

Tips for client retention

Client retention is extremely important in building sustainable business relationships, yet it is often one of the most overlooked processes in larger structured companies. Many companies today are now using social media as an interface for customer satisfaction, to engage with customers in social communities. While this is one of the many pros of social media marketing, social media marketing will be most effective when the employees of these corporations support the online persona that they create. Honesty, fairness and a willingness to go the extra mile to cement the relationship are all critical in this process.

Recently, I received a invoice from a vendor on some emergency service work that needed to be completed. When I was presented with the bill, however, it was a solid $200 over the original estimate. This incident in isolation would be one thing. It happened once before with the vendor, and I gave them the benefit of the doubt. The second time though, the vendor broke my trust and violated our relationship. I was less then thrilled. After going back and forth with the vendor, I begrudgingly paid the bill. Then came the icing on the cake. I picked up a pack of gum and placed it on the counter. As I handed over my credit card for what was now a $1,000 bill, the vendor scanned the gum and added it to my charge. What the vendor did was break the last fragment of our relationship. I think any of us would have just handed the pack over with a friendly “no charge” smile. I stood there in shock, trying to hold my composure in front of a store full of people. Interestingly, even a bystander in the store (who was probably not a social media expert) exclaimed, “Dude, just give her the gum,” to which the vendor responded, “Sorry, I can’t do that, I just work here. You must pay for the gum. What card do you want it on?”

While the vendor received my $1000 and 50 cents for the gum, they did everything possible to lose me as lifetime customer. Rather than attempting to explain their billing process and take the opportunity to make a tiny yet significant gesture, they tacked on another charge which threw me over the top.

As the principal of a social media marketing agency, I understand when the scope of work can go beyond the agreed upon limit, but I also understand the importance of being transparent with clients and engaging in an honest and open communication with them. Business today has changed- it is about building lasting, meaningful relationships with your clients. Charles H. Green, the author of Trusted Advisor, is one of the leading experts on this very issue, and he often talks about the pitfalls in communication between the client and the advisor.

Social media marketing can go a long way in creating the interface between the client and organization online- but real life “marketing” and interaction with your customers must be the backbone of this communication, or else it is meaningless. Here are some tips for client retention:

  1. Be Transparent with your client about billing
  2. If the scope of work exceeds the agreed upon price, consult your client before doing the work and billing them later
  3. Give Her The Gum! Sometimes it is worth it to “bite the bullet” and take a small hit hit in order to keep a client relationship
  4. Go the extra mile- If you have made a mistake, make an effort to engage in communication with the client and see how you can fix the problem.
  5. Create a cohesive identity between your corporate online persona and your real life persona and maintain that identity in all aspects of the relationship.
  6. It is not simply enough to say- “I just work here” To clients, every employee of an organization represents that organization- take responsibility for your actions
  7. Make your clients feel good about their investments- It is perfectly reasonable that work will sometimes exceed the agreed upon budget, but when this is the case explain to your clients why. Make them feel good about their extra investment, and show them the added value they are receiving with the increased dollar amount spent.